Video Consultation

Using appointment choice, customers can schedule video calls in pre-defined slots for the purposes of consultation. This consultation can take many forms like coaching/tutoring in the educational sector, telemedicine in the health industry, scheduled promotional product tours in e-commerce.

Remote Interviews

Live chat's appointment booking functionality can be used for setting up interview calls for the purpose of recruitment, feedback sessions, and other scheduled internal calls.

Scheduled Technical Support

Customers can schedule bookings where an agent can assist them in solving doubts using Livechat's co-browsing functionality. Using co-browsing, the customer support agents can control the customers' screens on their behalf to provide assistance for device-specific problems.