Overview

If you are a Sprinklr Administrator, you may assign mandatory approval for published posts by select team members. An example use case would be if a member of your team is responsible for producing content related to a regulated industry and would require the approval of the legal team before publication.

Assign Mandatory Message Approval

From within Settings, under Administration:

1. Select an individual user and select Edit User Details.
2. Choose Yes in the Mandatory Approval options.
3. Check Select an Approver and highlight a mandatory approver.  Multiple approvers may be selected by holding down the Control key while selecting multiple users.  

While multiple approvers may be specified, a message may only be sent to a single user for approval. Even if a user does not have mandatory approvals specific approvers can still be identified for the user to send approvals through.  Without specifying users, messages sent for approval will be routed to the Sprinklr-identified Account Owner.