‎Audit Checklist Permissions | Sprinklr Help Center

Audit Checklist Permissions

Updated

2 months ago

Following are the permissions and corresponding descriptions relevant to the audit checklist.

Audit Checklist Reponses

	Permission	Description
When QM is not enabled	View	Allows users to view audit in the virality and case third pane.
	Edit	Allows users to edit the completed audit done by the logged-in user.
	Delete	Allows users to delete the audit done by the logged-in user.
	Global Delete	Allows users to delete any evaluations done.
	Global Edit	Allows Backup QMs to edit the evaluations done.
When QM is enabled	View	Allows users to view the audit cards.
	Edit	Allows users to edit the evaluation. If the evaluation status is Agent Acknowledgement Pending or Re-evaluation Pending, the auditor can edit the evaluation (irrespective of permissions). If the evaluation status is Re-evaluated, the auditor cannot edit the evaluation (irrespective of permissions). If the evaluation status is Completed: If completed using Agent Acknowledgement, the auditor is not able to edit the evaluation. If completed using System Acknowledgement or No Acknowledgement is set on the checklist, the auditor is able to edit the evaluation with this permission.
	Delete	If the audit is in Re-evaluated or Completed State (by agent accepting the audit), the auditor is not able to delete the audit. In all other cases, the auditor is able to delete the audit with this permission.
	Global Delete	Allows users to delete any evaluations done by anyone.
	Global Edit	Allow users to edit evaluations submitted by anyone, regardless of the evaluation state. Note: While the evaluated agent won't receive a notification, they can still review the updated scores either through reporting or via the standard case evaluation widget.
	Mask Auditor	Hide the auditor name on an evaluation scorecard and replace it with "Anonymous." Also, hide the Audited By filter in the Case Evaluation third pane.
	Peer To Peer Calibration	Allow users to view the scores given by peer auditors.

Audit Checklist

Permission	Description
View	Allows users to view the audit checklists.
Create	Allows users to create new audit checklists.
Edit	Allows users to edit the audit checklists.
Delete	Allows users to delete the audit checklists.
Calibrate	Allows users to perform calibrations on audits across Agent Acknowledgement Pending, Completed, and Re-evaluated cases.