Conditions

Description

The Channel Properties of the Message

Set the condition based on the following Channel properties:

• Account

• Account Owner User ID

• Account Type

• Channel

• Channel Metadata

• Message Type

The Properties of the Outbound Message

Set the condition based on the following Outbound message properties:

• Campaign 

• Compare Dates

• Geo. Target Country

• Has Associated Post Asset

• In Reply To Assignee

• Is Branded Content

• Is Forwarded Case

• Media Title

• Select Date Field to Compare

• Tag

• Text

• Title

• Custom Properties

• Source Locale

• Message Keywords

• Persona

• Themes

• Customer Journey Stages

• Is Variant 

• Partner Custom Property (Outbound Message Custom Fields)

The Properties of Campaign

Set the condition based on the following Campaign properties:

• Archived

• Status

• Select Date Fields to Compare

• User Visibility

• Workspace

• Workspace Visibility

• Campaign Partner Custom Property (Campaign Custom Fields)

The Properties of Sub-Campaign

Set the condition based on the following Sub-Campaign properties:

• Archived

• Status

• Parent Campaign

• Select Date Fields to Compare

• User Visibility

• Workspace

• Workspace Visibility

• Sub-Campaign Partner Custom Property (Sub-Campaign Custom Fields) 

The Profile of the Message Author

Set the condition based on the following Outbound Message properties:

• Author Name

• Users

• Author Partner Custom Property (User Custom Fields)

To Compare properties of two assets

Set the condition based on the values of the selected two assets.

• First Asset: Request, Campaign, Sub-Campaign, Account

• Second Asset: Request, Campaign, Sub-Campaign, Account

To Parent Message of the Variant

This condition refers to the parent message of the variant:

• Account

• Account Type

• Channel

• Scheduled Time

• Status

• Template

• Partner Custom Properties (Outbound Message Custom Fields)​

Actions

Description

Change Properties of Message 

Set the action based on the following Message attributes:

• Account

• Append Content to Subject

• Append Email Content

• Append Forwarded Case Email

• Attach Asset To Response

• Autofill Custom Properties From Campaign

• Autofill Date

• Campaign 

• From Account

• Highlight Search terms

• Inherit Date Custom Field Value

• Rejix list ot Mask

• Replace Subject

• Confidential Message

• Set channel metadata

• Set naming convention

• Suggest Response

• Tag

• Users to notify

• Append Email reply Trail

• Confidential Message

• Create Signal

• Email Reply on specific message

• Customer Journey Stage

• Persona

• Sub-Campaign

• Theme

Control the Visibility of Post 

Set the action based on the following attributes associated with the visibility of the Post:

• Stop

Add Account to Outbound Message in Copy/Action

You can utilize the custom fields on the account level and have them copied to any outbound post as per requirement. 

• Sources:Campaign, Sub-Campaign, Request, Account

• Destinations: Message