Twitter Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your Twitter account and can be used to let customers know what service options are available to them.

Use Welcome Messages to engage and educate your customers on their options while defining their experience.

Before you Begin

Create a message template using the Asset Manager. For more information on how to create a message template, see Upload Assets to the Digital Asset Manager.

To Configure Twitter Welcome Messages

1. Click the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Listen.

2. In the Accounts (Settings) window, click All Channels in the top left corner of the section bar to filter the accounts by Twitter.

3. In the desired Twitter account, you wish to configure a Welcome Message for, hover over the account's Options icon  and select Configure Your Messenger.​

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4. In the Messenger Configuration window, click Add Asset to upload a message template using the Media Uploader.​

   ​​	Note You can create a message template using the Digital Asset Manager. For more information on how to create a message template, see Upload Assets to the Digital Asset Manager.

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5. Check the Enabled on Twitter box. The preview of the post will render on the right pane.  

   ​	Tip  Previews update in real-time so you can see what your audience will see.

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6. Click Save in the bottom right corner to configure a Twitter welcome message.

   ​	Tip  When Twitter users DM you, they'll automatically receive your Welcome Message.