You can access audit logs for tracking unassignments (sampling and assignment logic) on cases within the Activity tab in the third pane.

The card in the case activity indicates when an assignment gets removed.

The following fields are displayed on a separate "Card", with the macro or rule that triggered the unassignment prominently highlighted at the top:

• Assigned for Evaluation At: Displays the timestamp of when the evaluation assignment was made.

• Assigned for Evaluation By: Shows the macro or rule through which the assignment was made. If the assignment was automated, it displays "Moderation User" or "Sprinklr System."

• Assigned Auditor: Indicates the auditor from whom the unassignment was made. The unassignment feature is available only for Manual QM.

• Evaluation Type: Indicates the type of evaluation that was unassigned. For standard evaluations, this field is not displayed, but for calibration evaluations, it is exposed in the case activity.

This enhancement ensures comprehensive visibility of all assignment activities and facilitates tracking of unassignments in the evaluation process.