Bazaarvoice Capabilities and Limitations
Updated
To utilize the Bazaarvoice channel to its maximum potential, you should be aware of its capabilities and limitations.
Bazaarvoice Engagement Capabilities
Capabilities | Supported in Sprinklr |
Pull in native reviews for Brand into Sprinklr | Yes |
Pull in comments from native reviews to Sprinklr | Yes |
Submit comments for native reviews to Bazaarvoice | Yes |
Pull in native questions for Brand into Sprinklr | Yes |
Pull in answers for native questions to Sprinklr | Yes |
Submit answers for native questions to Bazaarvoice | Yes |
Pull in syndicated reviews for Brand into Sprinklr | No |
Edit a Published Reply | Yes |
Delete a Published Reply | Yes |
Expose Manufacturer Part Number | Yes |
Get Unique Product Codes | Yes |
Get Content Locale | Yes |
Get Consumer Id | Yes |
Get Review Incentivized Status | Yes |
Pull in email address of the reviewer(s), if applicable (Limited Availability currently. General Availability with 19.8) | Yes |
Three new fields are added for Bazaar Voice which are Family ID, Product Description and Attributes. This is can be enabled on request basis. | Yes |
Bazaarvoice Reporting Capabilities
Capabilities | Supported in Sprinklr |
Reporting for Inbound Analytics | Yes |