How to add a Bazaarvoice account in Sprinklr?
Updated
In this article, we will cover the steps to add a new Bazaarvoice account in Sprinklr.
With our updated integration with Bazaarvoice, you will be able to add your Bazaarvoice account to Sprinklr and leverage our engagement, taxonomy, governance, and rule engine capabilities to route reviews or questions to the appropriate department, using dashboards, queues, and macros to define your workflow.
Note: To learn more about getting this capability enabled in your environment, work with your Success Manager. |
Before You Begin
Ensure that you have Conversations API Key and Response API Key of a supported Bazaarvoice account.
Conversations API Key: This key will allow Sprinklr to ingest and display all native Ratings and Reviews content, as well as native Questions and Answers. For more information see, Steps to Request API Keys.
Response API Key: This key will allow Sprinklr to create, view, update, and delete responses to native reviews. For more information, see Steps to Request API Keys.
Note: Currently, accounts can be added only from http://space.sprinklr.com/ if you have a client-specific Sprinklr URL, accounts will have to be added in http://space.sprinklr.com/ and then engagement can be done by accessing the client-specific link. |
Steps to Request API Keys
Submit a request for API Keys to Bazaarvoice Support by opening a ticket through the Bazaarvoice Support Community, or emailing to support@bazaarvoice.com.
Bazaarvoice will provision the API keys and they will be available to you in the Developer Tools section of Bazaarvoice Portal
Tip The owner of this account does not need to be technical. This is only for Bazaarvoice to have a client contact in the event they need to notify of any changes or issues. |
To Add a Bazaarvoice Account
Click the New Tab icon
. Under the Sprinklr Social tab, click Owned Social Accounts within Listen.
On the Accounts (Settings) window, click Add Account in the top right corner.
On the Add Account window, search and select Bazaarvoice from the list of channels.
On the Add Bazaarvoice Account window, enter the Conversations API Key and Response API Key for your new account. For more information, see Add Bazaarvoice Account — Field Description.
Click Add in the bottom right corner to add the account details. Next, you'll be able to edit your account details and permission the account.
On the Update Account window,
Edit basic details of your account in Account Details, including changing the name of the account as it appears in Sprinklr, changing the Sprinklr User who is the owner of the account, creating a custom character count (which will apply to replies sent in Sprinklr), a default URL shortener, and an auto-populated signature to appear in replies sent from Sprinklr.
Under Groups to include Account in, select if you'd like to add the Bazaarvoice account to any Account Groups.
Under Permissions, permission channel actions to Users and User Groups who should have access to the account. Learn more in Account Permissions.
Under Share this Account Across Spaces, choose the Workspaces that you would like the account to be visible in or share across all Workspaces to make the account visible globally within your Customer environment.
Under Subscribers, select Users or User Groups to subscribe them to receive account notifications.
Under Timezone, select a country and time zone to associate to the account if desired.
Under Properties, set any account properties as needed.
Click Save in the bottom right corner.
Add Bazaarvoice Account — Field Description
Terms | Description |
Conversation API: Provides access to User-generated content in the form of Reviews, Questions, Answers, Stories, Comments & Profiles. | |
Display Name | Enter the name given to the account, as to be displayed in Sprinklr. |
Pass Key | Enter Bazaarvoice Conversations API Key. The Passkey will be in this format - caxxxxxxx (always starts with "ca") |
Client ID | Enter the name of the site/workbench instance, as set up in Bazaarvoice. |
Client Response API: Enables managing review responses, including creation, editing, and deletion. | |
Client Response API | Response API is not mandatory. But if you want to authenticate it then toggle the slider to the right side |
Client Response API Passkey | Enter the Response API key provided by Bazaarvoice. The Response API Passkey will be in this format - cmxxxxxxx (always starts with "cm") |
Account Environment | Select whether the account is a staging account or production account, as set up by Bazaarvoice. |
Department | Enter the Bazaarvoice specific custom field, can be set up here at the account level and all replies will have this value pre-filled; if left blank this will have to be filled in for every reply. |
Response By | Enter the desired repsonse name. It's a pre-set value, you can’t update the response name again and again. You can use this capability to set up the response name as a brand name or generic name like Admin; instead of an employee name. Note that the this name will populate on the reviews that you have responsed using Sprinklr. Additionally, it's a DP controlled capability. |
Verify Account | Opens a Bazaarvoice popup for user to log in to Bazaarvoice in order to authenticate and verify the account. You must have native access to the same account in Bazaarvoice, otherwise, replies won’t work. |