Receive and Reply to Direct Messages on Bluesky
Updated
Bluesky direct messages (DMs) allow you to communicate with their fans for troubleshooting, or by sharing engaging content. In this article, you will learn how to send, receive DMs in engagement dashboards and how to reply to them.
Note: Access to this feature is controlled by the dynamic property. To enable this feature in your environment, reach out to your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.
Steps to Send Bluesky Direct Messages
1. Click the New Tab icon on the Sprinklr platform. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.
2. Click Add Column in the top right corner of the desired Engagement dashboard.
3. In the Add New Column window, search and select Bluesky as a source for adding a new column.
4. In the Add New Bluesky Column window, go to the Direct Messages tab.
5. On this new Direct Messages window, enter/select the necessary details. Next, click Create Column in the bottom right corner to create the private messages/direct messages (DMs) column in your current dashboard.
6. Your new engagement column with Received DMs will be created.
7. Select a DM to reply to and click the Reply button.
8. Upon clicking Reply, the Reply Box will open up, and you will be able to select Direct Message in the dropdown for eligible fan profiles.
9. You will be able to add text and emojis upto 1000 characters.
Note: You can’t reply to a fan if you don’t follow the fan, the fan has turned DMs off or the fan has blocked you. In such cases, a disclaimer will appear on the screen stating the exact reason.
Current Constraints
Only text and emojis are supported for DMs [1000 characters]
The ability to reply to a user depends on the user’s native setting
There is a global rate limit of 3,000 API calls per IP address every 5 minutes.
Read our article on Create a Column in Bluesky to learn how to create different types of columns on the channel.