Introduction 

In Persona App Manager, IVR Survey is triggered based on the persona. In this article, you will learn how to automatically trigger After Call Survey IVR once the agent ends the call from his/her end, allowing the customer to hear the IVR Survey.

Business Use Case 

Triggering IVR Surveys are useful in many ways, and you configure it on UI with just one click of the button. In the next section, we’ll see how to select the IVR from the dropdown menu. 

Configuration 

Configure the IVR Survey using the following easy steps: 

1. While on the Sprinklr landing page, search “All Settings”.

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2. On the left side of screen, select “Manage Customer”, and then go on to select “Persona App Manager”.

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3. Here you see all the personas that are available/created for the client.  

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4. Select the persona for the agent, and select the Settings icon on top.

5. Here you see “Voice Call”. Select the visibility condition under this section.

6. After scrolling down a little bit, there is a section “Survey IVR Process for outbound calls”. Select the Survey IVR that you want to add.

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Summary 

Based on the business requirements, add the Survey IVR after selecting from the dropdown in Persona App Manager.

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