Jabra Headphones Integration in Call Controls
Updated
Introduction
Call controls within Sprinklr can be accessed both manually and through the use of headphones. Agents can efficiently perform various basic actions while on a call using Jabra headphones.
Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager. |
Internal note:
Use this DP: ADVANCE_HEADSETS, String set DP, Value to be added - JABRA
Business Use Case
To accommodate agents who frequently use headphones, we have fully integrated Jabra headsets with our call controls. This integration is designed to streamline the process for agents, allowing them to perform basic functions and manage calls using headphone buttons alone.
Integrations and Functionality
Sprinklr supports the following basic actions via Jabra headphones :
Answer the call
Reject Call
Mute the call
Hold the Call
Unmute the Call
Unhold the Call
End the Call (Hangup)
Permissions
When an agent connects Jabra headphones, a permission notification will appear on the screen. Upon seeing this notification, the agent should click on the “Grant” button to provide the necessary permission access.
Permission snapshot whenever agent plugs in Jabra headphones