Configuration Steps
Updated
Callback functionality is available by default for Supervisors. Dashboard can be filtered, sorted or modified as required.
Filters
The supervisors can segregate Callbacks on the basis of various filters.
Fields | Description |
Campaign | Using this filter, a supervisor can see the list of all callbacks for a particular campaign. |
Assigned To | Using this filter, a supervisor can see the list of all callbacks for a particular agent. |
Assignee Type | Using this filter, a supervisor can see the list of all callbacks for a particular agent queue. |
Date Range Filter | Using this filter, a supervisor can see all callbacks for a specified date range.
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Sort By
Use the Sort By option to sort the list of Scheduled Callbacks by desired dimensions such as created time, completed time, due time, etc.
Refresh
Click the Refresh icon at the top to update all schedule callback columns.
Manage Columns
You can manage the Callback columns by enabling or disbaling any column using the Manage Column option.
