Scheduled Callbacks can be used to track all the callbacks scheduled by the agents and the associated cases.

• An integrated screen to monitor callbacks scheduled by multiple agents at a single place.

• Ensure agents are attending to callbacks by keeping a close tab on its status

• Increase your customer retention by maintaining 100% callback rate before the due time.

• Engage more with the customer by viewing case history and rescheduling callbacks to align with the customers as per their convenience.

• Supervisors can bulk reschedule / reassign callbacks for agents who are on leave.​