Card Template
Updated
Note:
The integration of Google RBM is currently underway and has limited availability at this time.
Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.
The card template allows agents to send multiple units of information in a single message.
Cards can contain the following items:
An image or video
Title text
Description text
A list of suggested replies or suggested actions (maximum 4)
A card must contain at least an image, video, or title to be valid. A rich card can include a maximum of four suggested actions or suggested replies.
When creating a template, if you add both a label and an action to a button, it will function as a suggested action. If you only add a label, it will function as a suggested reply.
When a user taps a suggested action or reply, the agents receive an event containing the action's postback data. This postback data can be further utilized for reporting or within chatbot flows.
Note: A single card cannot contain a combination of suggested actions and suggested replies.