Surveys can be used to gather feedback, opinions, and preferences from customers on a wide range of topics, including products, services, and customer experiences.

Sprinklr's survey feature includes a range of customization options, including the ability to create custom survey questions and response options, and to customize the survey design and branding. Businesses can also use the survey feature to target specific customer segments, such as customers who have made a recent purchase or who have interacted with the brand on social media.

Once a survey is distributed, businesses can use Sprinklr's reporting and analytics tools to track and analyze the responses. This can provide valuable insights into customer preferences and opinions, which can be used to inform business decisions and improve overall customer satisfaction.

You can view the survey analysis of the particular case by hovering over to the “Survey Analysis” option. Please refer to Surveys under Sprinklr Service to know more.

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