Facebook - API Capabilities and Limitations in Sprinklr Distributed
Updated
You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected Facebook account. However, only a small number are restricted by limitations inherent to Facebook's API. Here are all the related details you are looking for.
Facebook - API Capabilities and Limitations in Sprinklr Distributed
Functionality | Supported in Distributed Web Platform (Desktop) | Supported in Distributed Mobile App | API Limitation |
Publishing |
Publish single and multi-image posts (Max allowed size - 100 MB; Posted photos will retain their initial size unless re-sized by Facebook; Facebook will automatically resize photos larger than 2048 x 1280 to this size) | Yes | Yes | N/A |
Publish Video (Max allowed size - 2GB; Video maximum duration for posting- 120 minutes, Video maximum duration for ad - 240 minutes) | Yes | Yes | N/A |
Publish posts with links | Yes | Yes | N/A |
Publish Carousels and Albums | No | No | N/A |
Clone Carousels | No | No | API Limitation |
Plan/Publish Facebook Stories and create event | No | No | API Limitation |
Tag Facebook profile/events in Facebook posts | Yes | No | API Limitation |
Tag/Mention Facebook pages in Facebook posts | No | Yes | N/A |
Tag Facebook posts by location and products | Yes | No | API Limitation |
Language and Gender targeting in Publishing | Yes | No | N/A |
Tag using Hashtags | Yes | Yes | N/A |
GIFs in Posts and Messages | Yes | Yes | N/A |
Use Emojis in Posts and Messages | Yes | Yes | N/A |
Publish Live Video (Video is visible only when it is broadcasted) | Yes | No | N/A |
Add Facebook location/Global pages | Yes | Yes | N/A |
Engagement |
See comments /replies on own post | Yes | Yes | N/A |
See likes on own post | Yes | Yes | N/A |
See direct or private message | Yes | Yes | N/A |
Like other’s post | Yes | Yes | N/A |
React to other’s post (Other than Like) | No | No | API Limitation |
Unlike a Photo, Video, or Album Post | Yes | Yes | N/A |
Hide Facebook comments | Yes | Yes | N/A |
React/Engage to a comment on a post | Yes | Yes | N/A |
Send and receive Facebook direct messages | Yes | Yes | N/A |
Show read messages as "seen" | Yes | Yes | |
Show Is typing icon when the brand is typing a DM | Yes | Yes | |
View External Mentions ( In public posts) | Yes | Yes | N/A |
View About and Company Overview information for a page | No | No | - |
Highlight posts on the Facebook page (Pinning Posts) | No | No | API Limitation |
View number of users who currently Like the page | Yes | No | N/A |
View Delivered and Read status of Direct Messages | No | No | API Limitation |
Block Users | Yes | Yes | Permission based |
Edit Published Facebook posts | Yes | Yes |
|
Reporting |
Reporting for Facebook Stories | No | No | API Limitation |
# of Post Likes and Comments | Yes | No | N/A |
# of Post Shares | No | No | API Limitation |
View users' current location according to the profile, time zone, employment history, and all links posted by the user | No | No | API Limitation |
Profile Management |
Route profile changes in platform for approval | Yes | No | API Limitation |
Route profile changes made natively for Admin to review and mark for deletion | Yes | No | API Limitation |
Change Cover Photo, bio and Description for Facebook Page | Yes | No | N/A |
Update contact information and business information | Yes | No | N/A |