Instagram - API Capabilities and Limitations in Sprinklr Distributed

Updated 

In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.

Instagram - API Capabilities and Limitations in Sprinklr Distributed

Functionality
Supported in Distributed Web Platform (Desktop)
Supported in Distributed Mobile App
API Limitation
Publishing
Publish Photos (Max allowed size - 8 MB; Landscape:1080x566, Portrait: 1080x1350, Square: 1080x1080)

Yes

Yes

N/A

Publish Videos (Maximum allowed size - 100 MB; Video duration should be 3-60 seconds)

Yes

Yes

N/A

Custom video thumbnail selection

No

No

API Limitation

Publish stories (Up to 10 images or videos)

Yes*

Yes*

*Creation of a Story can happen in the Web, but actual publishing is via Mobile App due to API limitations

Add a link for "Swipe Up" to Instagram Stories 

No

No

API Limitation

Publish a carousel Post (multiple attachments in a single post)

Yes*

Yes*

*Creation of a Carousel can happen in the Web, but actual publishing is via Mobile App due to API limitations

Publish GIFs

Yes

Yes

N/A

Tag Instagram accounts in your image post (Searching for an account is not supported)

Yes

No

Due to API limitation, tagging is only possible if the exact handle is known.

Tag Instagram accounts to your video post

No

No

API Limitation

Tag a location in a post

Yes

No

N/A

IGTV (Instagram TV)

No

No

API Limitation

Publish a post to multiple Instagram accounts or Group publishing of a photo

Yes

Yes

N/A

Preview Instagram Feed in Editorial Calendar

Yes

No

N/A

Swap scheduled posts from Instagram Feed Preview within Editorial Calendar

Yes

No

API Limitation

See, reply and send Direct Messages

Yes

Yes

Instagram Shoppable Posts, Adding SRT captions to a video post, Adding Alt text to a photo post and Publish Live Video

No

No

API Limitation

Engagement

Follow an Instagram user

No

No

API Limitation 

Delete media post 

No

No

API Limitation 

Delete comments

Yes

Yes

N/A

Like a post and Like a comment on a post

No

No

API Limitation 

Comment on a post

Yes

Yes

N/A

Disable comments on Posts

No

No

API Limitation 

Reply to a comment

Yes

Yes

N/A

Pull in @mentions

Yes

Yes

N/A

View messages that @mention your brand handle in an Instagram Story

No

No

API Limitation 

Pull in brand @mentions from a private Instagram account

No

No

API Limitation

View number of replies to a Story

Yes

No

N/A

Block Users and Respond to Tagged Photo

No

No

API Limitation

Reporting/Analytics
(For more details, click on the link or go to the Sprinklr Knowledge Portal----> Instagram Reporting Glossary)

View Followers’ Profile and Profile Picture

Yes

No

N/A

View Followers' Follower count, bio and details of # of posts

No

No

API Limitation

Post engagement counts: Likes, Comments and Video Views

Yes

No

N/A