Agent Sends Co-browsing Session Request

Agents initiate a co-browsing request from Care Console via the 3-dots menu to ask the customer if they want to share their screen by sending an asset that captures the customer’s response.

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Agents seek approval from user if they want to share their screen by sending an asset which captures user response​.

​Customer Accepts the Request

Once the customer clicks the “Accept” CTA, the co- browsing session begins. Customer can stop screen sharing anytime by clicking “Stop Cobrowsing”.

The session will automatically reconnect if the user experiences a refresh or network connection issue during the session.

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Agents have the option to minimize the co-browsing window, allowing them to view chats or the customer's details if needed.

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