Include the Notify Users action in a Case Update rule to send notifications related to audits and remind users of any necessary follow-up actions. You can also specify the notification content.

The dropdown options include:

Evaluated Agent: The agent who is evaluated on the case.

Evaluated Agent Manager: The manager of the evaluated agent, which is filled at the user level.

Auditor: The user who audited the case.

Auditor Manager: The manager of the auditor, which is filled at the user level.

Calibrated Auditor: The auditor who has undergone calibration for evaluations.

Calibrated Auditor Manager: The manager of the calibrated auditor.