Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.

Use cases

• Through the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily find relevant community posts and comments through search engines. This means that when a customer searches for a particular topic or keyword related to your brand or community, the search engine will be able to display relevant community posts and comments that have been identified and optimized by Sprinklr AI+. This can lead to increased engagement and participation on your community.

• By providing helpful and accurate information to customers, brands can foster increased engagement and participation within their community. This can lead to a stronger sense of brand community, increased brand loyalty, and ultimately, improved business outcomes.

How does it work

• Based on the customer messages typed into search engines, Sprinklr AI+ will utilize its language processing capabilities to generate the appropriate schema for the post capturing key issue, solution and message. This process involves analyzing and understanding the context and intent behind the customer's search query, and then creating an accurate summary schema.

  When a post has a title and a description, Sprinklr AI+ will generate a brief summary from the description. This summary will be saved as the meta description, which search engines will use for crawling and ranking.

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• The Sprinklr AI+ will take into account only the top three comments on the posts and the comments that the brand has marked as accepted/official answers.

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