To enable Video call feature, please raise a support ticket with the following details:

• Partner Name

• Partner ID

• Specify the account you prefer for video calls: Zoom or AWS Chime

Adding AWS Chime account in Sprinklr​

1. From quick search, go to Social Accounts.

2. Click on ‘Add Account’ and search for AWS ​

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3. Enter your AWS credentials (AWS access key​, AWS secret access key​)

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4. Verify that your account is added

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Adding Zoom account in Sprinklr​

1. From quick search, go to Social Accounts.

2. Click on ‘Add Account’ and search for zoom

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3. Enter your Zoom credentials (SDK Secret Key​, SDK key​, API secret key​, API key​)

4. Verify that your account is added

Go to social account section again and see if your AWS/Zoom account is reflecting

Link Live chat application to AWS/Zoom account

1. Edit your livechat application and open the ‘Application Configuration’ tab

2. Check the “Enable Video and Audio Call” option and select your AWS/Zoom account from the drop down list