Best Practices for Configuring an API in Conversational AI
Updated
Sprinklr's Conversational AI can seamlessly integrate with APIs, enabling real-time retrieval of information during conversations and assisting customers in resolving their queries.
Prerequisites for Incorporating an API into Conversational AI
A detailed description of the API inputs and outputs
API’s postman collection or test data
User manual or documentation providing insights into the API's functionalities
Information detailing the API's authentication mechanism
Checklist to Keep Ready Before Configuring an API
API Documentation
A file containing request response samples
A file containing test data
A file containing details of error scenarios
List of input and output values for each API
API Name
Input Parameters
Output Parameters
Customer Details
{user_phone_num}
{user_name}
{user_email}
{user_address}
{user_pincode}
{current_plan_name}
{current_plan_calls}
{current_plan_data}