Record Page Layout

Updated 

The Record Page Builder offers the functionality to add new sections and tabs into a Record Page. The standard default layout for Record Pages is located in the Global Record Pages.

Here are some other frequently utilized configurations for Record Page Layouts that may require setup:

1. Adding a Coaching Widget in the Case Analytics Page

A screenshot of a chatDescription automatically generated
Sample allComponents Layout

"allComponents": {     "1": {       "langVsTranslatedFieldValues": null,       "id": "1",       "templateId": "@sprinklr/widget/Layout",       "persistedId": null,       "name": null,       "order": 0,       "children": [         "1a1",         "1a2"       ],       "props": {         "pageTemplate": "TWO_COLS_PINNED_LEFT",         "leftColSpan": 8,         "rightColSpan": 15       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null     },     "1a1a": {       "langVsTranslatedFieldValues": null,       "id": "1a1a",       "templateId": "@sprinklr/widget/CaseQualityAudit",       "persistedId": null,       "name": "ONE",       "order": 0,       "children": null,       "props": {         "height": "calc(100vh - 64px - 12px - 8px - 224px)",         "title": "Audit Results"       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null     },     "1a1b": {       "langVsTranslatedFieldValues": null,       "id": "1a1b",       "templateId": "@sprinklr/widget/RecordCoachingWidget",       "persistedId": null,       "name": "ONE",       "order": 0,       "children": null,       "props": {         "title": "Coaching Widget"       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null     },     "1a1": {       "langVsTranslatedFieldValues": null,       "id": "1a1",       "templateId": "@sprinklr/widget/Layout",       "persistedId": null,       "name": "ONE",       "order": 0,       "children": [         "1a1a",         "1a1b"       ],       "props": {         "pageTemplate": "HEADER_BODY"       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null     },     "1a2a": {       "langVsTranslatedFieldValues": null,       "id": "1a2a",       "templateId": "@sprinklr/widget/UniversalCaseOverview",       "persistedId": null,       "name": "ONE",       "order": 0,       "children": null,       "props": {         "height": "138px",         "title": "Case Overview"       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null     },     "1a2b": {       "langVsTranslatedFieldValues": null,       "id": "1a2b",       "templateId": "@sprinklr/widget/ConversationTimeline",       "persistedId": null,       "name": "ONE",       "order": 0,       "children": null,       "props": {         "height": "calc(100vh - 64px - 86px - 10px - 12px)",         "title": "Conversation",         "collapsibleTimeConfig": [           {             "value": 1,             "unit": "HOURS"           }         ],         "filterIdsToShow": [           "fanMsgSentiment",           "workflowTags",           "score_exp",           "message"         ],         "markersConfig": [           {             "type": "STANDARD",             "id": "FIRST_RESPONSE_TIME"           },           {             "type": "STANDARD",             "id": "NEGATIVE_SENTIMENT"           },           {             "type": "STANDARD",             "id": "POSITIVE_SENTIMENT"           },           {             "type": "STANDARD",             "id": "ASSIGN_TO_ACTIVITY"           }         ]       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null     },     "1a2c": {       "langVsTranslatedFieldValues": null,       "id": "1a2c",       "templateId": "@sprinklr/widgets/QualityScoreBreakdown",       "persistedId": null,       "name": "TWO",       "order": 0,       "children": null,       "props": {         "title": "AI Score Breakdown",         "height": "calc(100vh - 64px - 10px - 33vh - 12px)"       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null     },     "1a2d": {       "langVsTranslatedFieldValues": null,       "id": "1a2d",       "templateId": "@sprinklr/widget/CaseCsatTrend",       "persistedId": "SCORES_OVERVIEW",       "name": "TWO",       "order": 0,       "children": null,       "props": {         "title": "CSAT Trend",         "widgetId": "622ee514abe732275c368894",         "height": "33vh",         "removeIfEmpty": false,         "collapsible": false       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null     },     "1a2": {       "langVsTranslatedFieldValues": null,       "id": "1a2",       "templateId": "@sprinklr/widget/Layout",       "persistedId": null,       "name": "TWO",       "order": 0,       "children": [         "1a2a",         "1a2b",         "1a2c",         "1a2d"       ],       "props": {         "pageTemplate": "TWO_COLS_SEVENTY_THIRTY",         "minColWidth": 200,         "className": ""       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null     },     "root": {       "langVsTranslatedFieldValues": null,       "id": "root",       "templateId": "@sprinklr/widget/Layout",       "persistedId": null,       "name": null,       "order": 0,       "children": [         "1"       ],       "props": {         "pageTemplate": "ONE_REGION",         "className": "w-full"       },       "context": null,       "uiEvents": null,       "formLayout": null,       "tableLayout": null,       "buttons": null,       "valueSource": null,       "evaluatedValue": null,       "translations": null   } 

2. Adding Multiple Tabs in Record Page

A screenshot of a computerDescription automatically generated

"allComponents": { "1": { "langVsTranslatedFieldValues": null, "id": "1", "templateId": "@sprinklr/widget/Layout", "persistedId": null, "name": null, "order": 0, "children": [ "1A", "h" ], "props": { "pageTemplate": "TWO_COLS_PINNED_LEFT", "leftColSpan": 5, "rightColSpan": 4 }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "1A1": { "langVsTranslatedFieldValues": null, "id": "1A1", "templateId": "@sprinklr/widget/ConversationTimeline", "persistedId": null, "name": "ONE", "order": 0, "children": null, "props": { "title": "Call Transcript", "height": "calc(100vh - 64px - 12px)", "filterIdsToShow": [ "fanMsgSentiment", "workflowTags", "score_exp", "message" ], "markersConfig": [ { "type": "CUSTOM_FIELD", "id": "detected_intent", "condition": { "filterType": "EXISTS", "field": "detected_intent" }, "colorCode": "#964B00" }, { "type": "CUSTOM_FIELD", "id": "_c_648c2251e1ee0a7b5fc18ea5", "colorCode": "green" }, { "type": "STANDARD", "id": "NEGATIVE_SENTIMENT" }, { "type": "STANDARD", "id": "TRANSFER" }, { "type": "STANDARD", "id": "HOLD_END" }, { "type": "STANDARD", "id": "HOLD_START" } ] }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "1A": { "langVsTranslatedFieldValues": null, "id": "1A", "templateId": "@sprinklr/widget/Layout", "persistedId": null, "name": "ONE", "order": 0, "children": [ "1A1" ], "props": { "pageTemplate": "HEADER_BODY", "className": "h-full" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2A1": { "langVsTranslatedFieldValues": null, "id": "2A1", "templateId": "@sprinklr/widgets/QualityScoreBreakdown", "persistedId": null, "name": "ONE", "order": 0, "children": null, "props": { "title": "AI Score Breakdown", "height": "calc(100vh - 64px - 12px - 8px - 350px)" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2A2": { "langVsTranslatedFieldValues": null, "id": "2A2", "templateId": "@sprinklr/widget/CaseCsatTrend", "persistedId": "SCORES_OVERVIEW", "name": "ONE", "order": 0, "children": null, "props": { "title": "CSAT Trend", "widgetId": "622ee514abe732275c368894", "removeIfEmpty": false, "height": "350px" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2A3": { "langVsTranslatedFieldValues": null, "id": "2A3", "templateId": "@sprinklr/widget/CaseAnalysis", "persistedId": null, "name": "TWO", "order": 0, "children": null, "props": { "height": "calc(100vh - 64px - 12px - 8px - 350px)", "title": "Case Analysis", "metricConfigs": [ { "type": "STANDARD_FIELD", "metric": "CREATION_TIME" }, { "type": "STANDARD_FIELD", "metric": "SENTIMENT" }, { "type": "STANDARD_FIELD", "metric": "CSAT_SCORE" }, { "type": "CUSTOM_FIELD", "metric": "detected_intent", "name": "Detected Intent" }, { "type": "CUSTOM_FIELD", "metric": "_c_64886e0a37a8a71c72b79bf2", "name": "Product Group" }, { "type": "CUSTOM_FIELD", "metric": "_c_64886d0d37a8a71c72b59bc9", "name": "Product" }, { "type": "CUSTOM_FIELD", "metric": "_c_648c2251e1ee0a7b5fc18ea5", "name": "DSAT" } ] }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2A4": { "langVsTranslatedFieldValues": null, "id": "2A4", "templateId": "@sprinklr/widget/Reporting", "persistedId": null, "name": "TWO", "order": 0, "children": null, "props": { "collapsible": true, "title": "Time Utilisation", "widgetId": "648af3c437a8a71c727c289c", "removeIfEmpty": false, "height": "350px" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2A": { "langVsTranslatedFieldValues": null, "id": "2A", "templateId": "@sprinklr/widget/Layout", "persistedId": null, "name": "THREE", "order": 0, "children": [ "2A1", "2A2", "2A3", "2A4" ], "props": { "pageTemplate": "TWO_COLS_FIFTY_FIFTY", "minColWidth": 200, "className": "pr-5" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "h1": { "langVsTranslatedFieldValues": null, "id": "h1", "templateId": "@sprinklr/widget/Tabs/Tab", "persistedId": null, "name": null, "order": 0, "children": [ "2A" ], "props": { "icon": "ticket", "title": "AI Analysis", "variant": "VERTICALLY_SHRINKED" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2B1A": { "langVsTranslatedFieldValues": null, "id": "2B1A", "templateId": "@sprinklr/widgets/QualityScoreBreakdown", "persistedId": null, "name": "ONE", "order": 0, "children": null, "props": { "title": "AI Score Breakdown", "height": "calc(100vh - 64px - 474px - 8px - 12px )" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2B1B": { "langVsTranslatedFieldValues": null, "id": "2B1B", "templateId": "@sprinklr/widget/CaseAnalysis", "persistedId": null, "name": "TWO", "order": 0, "children": null, "props": { "height": "calc(100vh - 64px - 474px - 8px - 12px )", "title": "Case Analysis", "metricConfigs": [ { "type": "STANDARD_FIELD", "metric": "CREATION_TIME" }, { "type": "STANDARD_FIELD", "metric": "SENTIMENT" }, { "type": "STANDARD_FIELD", "metric": "CSAT_SCORE" }, { "type": "CUSTOM_FIELD", "metric": "detected_intent", "name": "Detected Intent" }, { "type": "CUSTOM_FIELD", "metric": "_c_64886e0a37a8a71c72b79bf2", "name": "Product Group" }, { "type": "CUSTOM_FIELD", "metric": "_c_64886d0d37a8a71c72b59bc9", "name": "Product" }, { "type": "CUSTOM_FIELD", "metric": "_c_648c2251e1ee0a7b5fc18ea5", "name": "DSAT" } ] }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2B1": { "langVsTranslatedFieldValues": null, "id": "2B1", "templateId": "@sprinklr/widget/Layout", "persistedId": null, "name": "ONE", "order": 0, "children": [ "2B1A", "2B1B" ], "props": { "pageTemplate": "TWO_COLS_FIFTY_FIFTY", "minColWidth": 200 }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2B2": { "langVsTranslatedFieldValues": null, "id": "2B2", "templateId": "@sprinklr/widget/CaseQualityAudit", "persistedId": null, "name": "ONE", "order": 0, "children": null, "props": { "height": "474px", "title": "Audit Results" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "2B": { "langVsTranslatedFieldValues": null, "id": "2B", "templateId": "@sprinklr/widget/Layout", "persistedId": null, "name": "THREE", "order": 0, "children": [ "2B1", "2B2" ], "props": { "pageTemplate": "HEADER_BODY" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "h2": { "langVsTranslatedFieldValues": null, "id": "h2", "templateId": "@sprinklr/widget/Tabs/Tab", "persistedId": null, "name": null, "order": 1, "children": [ "2B" ], "props": { "icon": "user", "title": "Manual Evaluation", "variant": "VERTICALLY_SHRINKED" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "h": { "langVsTranslatedFieldValues": null, "id": "h", "templateId": "@sprinklr/widget/HorizontalTabs", "persistedId": null, "name": "TWO", "order": 0, "children": [ "h1", "h2" ], "props": { "className": "mb-4", "showShadowOnScroll": true }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null }, "root": { "langVsTranslatedFieldValues": null, "id": "root", "templateId": "@sprinklr/widget/Layout", "persistedId": null, "name": null, "order": 0, "children": [ "1" ], "props": { "pageTemplate": "ONE_REGION", "className": "w-full" }, "context": null, "uiEvents": null, "formLayout": null, "tableLayout": null, "buttons": null, "valueSource": null, "evaluatedValue": null, "translations": null } }