Record Page Layout
Updated
The Record Page Builder offers the functionality to add new sections and tabs into a Record Page. The standard default layout for Record Pages is located in the Global Record Pages.
Here are some other frequently utilized configurations for Record Page Layouts that may require setup:
1. Adding a Coaching Widget in the Case Analytics Page
Sample allComponents Layout
"allComponents": {
"1": {
"langVsTranslatedFieldValues": null,
"id": "1",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": null,
"order": 0,
"children": [
"1a1",
"1a2"
],
"props": {
"pageTemplate": "TWO_COLS_PINNED_LEFT",
"leftColSpan": 8,
"rightColSpan": 15
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1a1a": {
"langVsTranslatedFieldValues": null,
"id": "1a1a",
"templateId": "@sprinklr/widget/CaseQualityAudit",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": null,
"props": {
"height": "calc(100vh - 64px - 12px - 8px - 224px)",
"title": "Audit Results"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1a1b": {
"langVsTranslatedFieldValues": null,
"id": "1a1b",
"templateId": "@sprinklr/widget/RecordCoachingWidget",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": null,
"props": {
"title": "Coaching Widget"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1a1": {
"langVsTranslatedFieldValues": null,
"id": "1a1",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": [
"1a1a",
"1a1b"
],
"props": {
"pageTemplate": "HEADER_BODY"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1a2a": {
"langVsTranslatedFieldValues": null,
"id": "1a2a",
"templateId": "@sprinklr/widget/UniversalCaseOverview",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": null,
"props": {
"height": "138px",
"title": "Case Overview"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1a2b": {
"langVsTranslatedFieldValues": null,
"id": "1a2b",
"templateId": "@sprinklr/widget/ConversationTimeline",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": null,
"props": {
"height": "calc(100vh - 64px - 86px - 10px - 12px)",
"title": "Conversation",
"collapsibleTimeConfig": [
{
"value": 1,
"unit": "HOURS"
}
],
"filterIdsToShow": [
"fanMsgSentiment",
"workflowTags",
"score_exp",
"message"
],
"markersConfig": [
{
"type": "STANDARD",
"id": "FIRST_RESPONSE_TIME"
},
{
"type": "STANDARD",
"id": "NEGATIVE_SENTIMENT"
},
{
"type": "STANDARD",
"id": "POSITIVE_SENTIMENT"
},
{
"type": "STANDARD",
"id": "ASSIGN_TO_ACTIVITY"
}
]
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1a2c": {
"langVsTranslatedFieldValues": null,
"id": "1a2c",
"templateId": "@sprinklr/widgets/QualityScoreBreakdown",
"persistedId": null,
"name": "TWO",
"order": 0,
"children": null,
"props": {
"title": "AI Score Breakdown",
"height": "calc(100vh - 64px - 10px - 33vh - 12px)"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1a2d": {
"langVsTranslatedFieldValues": null,
"id": "1a2d",
"templateId": "@sprinklr/widget/CaseCsatTrend",
"persistedId": "SCORES_OVERVIEW",
"name": "TWO",
"order": 0,
"children": null,
"props": {
"title": "CSAT Trend",
"widgetId": "622ee514abe732275c368894",
"height": "33vh",
"removeIfEmpty": false,
"collapsible": false
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1a2": {
"langVsTranslatedFieldValues": null,
"id": "1a2",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": "TWO",
"order": 0,
"children": [
"1a2a",
"1a2b",
"1a2c",
"1a2d"
],
"props": {
"pageTemplate": "TWO_COLS_SEVENTY_THIRTY",
"minColWidth": 200,
"className": ""
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"root": {
"langVsTranslatedFieldValues": null,
"id": "root",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": null,
"order": 0,
"children": [
"1"
],
"props": {
"pageTemplate": "ONE_REGION",
"className": "w-full"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
}
2. Adding Multiple Tabs in Record Page
"allComponents": {
"1": {
"langVsTranslatedFieldValues": null,
"id": "1",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": null,
"order": 0,
"children": [
"1A",
"h"
],
"props": {
"pageTemplate": "TWO_COLS_PINNED_LEFT",
"leftColSpan": 5,
"rightColSpan": 4
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1A1": {
"langVsTranslatedFieldValues": null,
"id": "1A1",
"templateId": "@sprinklr/widget/ConversationTimeline",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": null,
"props": {
"title": "Call Transcript",
"height": "calc(100vh - 64px - 12px)",
"filterIdsToShow": [
"fanMsgSentiment",
"workflowTags",
"score_exp",
"message"
],
"markersConfig": [
{
"type": "CUSTOM_FIELD",
"id": "detected_intent",
"condition": {
"filterType": "EXISTS",
"field": "detected_intent"
},
"colorCode": "#964B00"
},
{
"type": "CUSTOM_FIELD",
"id": "_c_648c2251e1ee0a7b5fc18ea5",
"colorCode": "green"
},
{
"type": "STANDARD",
"id": "NEGATIVE_SENTIMENT"
},
{
"type": "STANDARD",
"id": "TRANSFER"
},
{
"type": "STANDARD",
"id": "HOLD_END"
},
{
"type": "STANDARD",
"id": "HOLD_START"
}
]
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"1A": {
"langVsTranslatedFieldValues": null,
"id": "1A",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": [
"1A1"
],
"props": {
"pageTemplate": "HEADER_BODY",
"className": "h-full"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2A1": {
"langVsTranslatedFieldValues": null,
"id": "2A1",
"templateId": "@sprinklr/widgets/QualityScoreBreakdown",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": null,
"props": {
"title": "AI Score Breakdown",
"height": "calc(100vh - 64px - 12px - 8px - 350px)"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2A2": {
"langVsTranslatedFieldValues": null,
"id": "2A2",
"templateId": "@sprinklr/widget/CaseCsatTrend",
"persistedId": "SCORES_OVERVIEW",
"name": "ONE",
"order": 0,
"children": null,
"props": {
"title": "CSAT Trend",
"widgetId": "622ee514abe732275c368894",
"removeIfEmpty": false,
"height": "350px"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2A3": {
"langVsTranslatedFieldValues": null,
"id": "2A3",
"templateId": "@sprinklr/widget/CaseAnalysis",
"persistedId": null,
"name": "TWO",
"order": 0,
"children": null,
"props": {
"height": "calc(100vh - 64px - 12px - 8px - 350px)",
"title": "Case Analysis",
"metricConfigs": [
{
"type": "STANDARD_FIELD",
"metric": "CREATION_TIME"
},
{
"type": "STANDARD_FIELD",
"metric": "SENTIMENT"
},
{
"type": "STANDARD_FIELD",
"metric": "CSAT_SCORE"
},
{
"type": "CUSTOM_FIELD",
"metric": "detected_intent",
"name": "Detected Intent"
},
{
"type": "CUSTOM_FIELD",
"metric": "_c_64886e0a37a8a71c72b79bf2",
"name": "Product Group"
},
{
"type": "CUSTOM_FIELD",
"metric": "_c_64886d0d37a8a71c72b59bc9",
"name": "Product"
},
{
"type": "CUSTOM_FIELD",
"metric": "_c_648c2251e1ee0a7b5fc18ea5",
"name": "DSAT"
}
]
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2A4": {
"langVsTranslatedFieldValues": null,
"id": "2A4",
"templateId": "@sprinklr/widget/Reporting",
"persistedId": null,
"name": "TWO",
"order": 0,
"children": null,
"props": {
"collapsible": true,
"title": "Time Utilisation",
"widgetId": "648af3c437a8a71c727c289c",
"removeIfEmpty": false,
"height": "350px"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2A": {
"langVsTranslatedFieldValues": null,
"id": "2A",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": "THREE",
"order": 0,
"children": [
"2A1",
"2A2",
"2A3",
"2A4"
],
"props": {
"pageTemplate": "TWO_COLS_FIFTY_FIFTY",
"minColWidth": 200,
"className": "pr-5"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"h1": {
"langVsTranslatedFieldValues": null,
"id": "h1",
"templateId": "@sprinklr/widget/Tabs/Tab",
"persistedId": null,
"name": null,
"order": 0,
"children": [
"2A"
],
"props": {
"icon": "ticket",
"title": "AI Analysis",
"variant": "VERTICALLY_SHRINKED"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2B1A": {
"langVsTranslatedFieldValues": null,
"id": "2B1A",
"templateId": "@sprinklr/widgets/QualityScoreBreakdown",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": null,
"props": {
"title": "AI Score Breakdown",
"height": "calc(100vh - 64px - 474px - 8px - 12px )"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2B1B": {
"langVsTranslatedFieldValues": null,
"id": "2B1B",
"templateId": "@sprinklr/widget/CaseAnalysis",
"persistedId": null,
"name": "TWO",
"order": 0,
"children": null,
"props": {
"height": "calc(100vh - 64px - 474px - 8px - 12px )",
"title": "Case Analysis",
"metricConfigs": [
{
"type": "STANDARD_FIELD",
"metric": "CREATION_TIME"
},
{
"type": "STANDARD_FIELD",
"metric": "SENTIMENT"
},
{
"type": "STANDARD_FIELD",
"metric": "CSAT_SCORE"
},
{
"type": "CUSTOM_FIELD",
"metric": "detected_intent",
"name": "Detected Intent"
},
{
"type": "CUSTOM_FIELD",
"metric": "_c_64886e0a37a8a71c72b79bf2",
"name": "Product Group"
},
{
"type": "CUSTOM_FIELD",
"metric": "_c_64886d0d37a8a71c72b59bc9",
"name": "Product"
},
{
"type": "CUSTOM_FIELD",
"metric": "_c_648c2251e1ee0a7b5fc18ea5",
"name": "DSAT"
}
]
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2B1": {
"langVsTranslatedFieldValues": null,
"id": "2B1",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": [
"2B1A",
"2B1B"
],
"props": {
"pageTemplate": "TWO_COLS_FIFTY_FIFTY",
"minColWidth": 200
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2B2": {
"langVsTranslatedFieldValues": null,
"id": "2B2",
"templateId": "@sprinklr/widget/CaseQualityAudit",
"persistedId": null,
"name": "ONE",
"order": 0,
"children": null,
"props": {
"height": "474px",
"title": "Audit Results"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"2B": {
"langVsTranslatedFieldValues": null,
"id": "2B",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": "THREE",
"order": 0,
"children": [
"2B1",
"2B2"
],
"props": {
"pageTemplate": "HEADER_BODY"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"h2": {
"langVsTranslatedFieldValues": null,
"id": "h2",
"templateId": "@sprinklr/widget/Tabs/Tab",
"persistedId": null,
"name": null,
"order": 1,
"children": [
"2B"
],
"props": {
"icon": "user",
"title": "Manual Evaluation",
"variant": "VERTICALLY_SHRINKED"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"h": {
"langVsTranslatedFieldValues": null,
"id": "h",
"templateId": "@sprinklr/widget/HorizontalTabs",
"persistedId": null,
"name": "TWO",
"order": 0,
"children": [
"h1",
"h2"
],
"props": {
"className": "mb-4",
"showShadowOnScroll": true
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
},
"root": {
"langVsTranslatedFieldValues": null,
"id": "root",
"templateId": "@sprinklr/widget/Layout",
"persistedId": null,
"name": null,
"order": 0,
"children": [
"1"
],
"props": {
"pageTemplate": "ONE_REGION",
"className": "w-full"
},
"context": null,
"uiEvents": null,
"formLayout": null,
"tableLayout": null,
"buttons": null,
"valueSource": null,
"evaluatedValue": null,
"translations": null
}
}