Supported List of Use-Cases
Updated
This article provides an overview of different use cases covered under the Deploy your Use-Cases section of AI+ Studio. Deploy your Use-Cases provides an overview of AI-driven use cases that are available to you based on your current feature enablement and user permissions.
Within this interface, you can explore a wide range of platform-level capabilities and product-specific use cases across Sprinklr’s core product suites, including:
Each use case is powered by prompt-based AI workflows designed to enhance productivity, automate tasks, and deliver intelligent outcomes tailored to your business needs.
Platform Use-Cases
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The following section describes the use cases available under Platform:
Writing Assistance
Writing Assistance use cases help you generate clear, consistent, and context-aware written responses during interactions with AI. The following use cases are availble under Writing Assistance:
Use Case | Description |
Make it Longer | Expand your text. |
Make it Shorter | Condense your writing to make it more concise and to the point. |
Modify Tone | Adjust the tone of your writing to match your desired style. |
Translate | Easily translate text into different languages instantly. |
Reword | Seamlessly rephrase your text for better clarity and impact. |
Simplify Language | Simplify complex language to make your text more understandable. |
Fix Spelling and Grammar | Efficiently correct spelling and grammar mistakes in your text. |
Process Engine
Process Engine use cases automate and streamline workflows for increased efficiency and productivity. The following use case is availble under Process Engine:
Use Case | Description |
Groovy Code Generator | Easily generate custom Groovy scripts to automate tasks and enhance workflow flexibility. |
Sprinklr Service Use-Cases
The following section describes the use cases available under Sprinklr Service:
Agent Assist
Agent Assist use cases consists of features that help agents to quickly resolve customer cases. The following use cases are availble under Agent Assist:
Use Case | Description |
Case Summarization | Provides concise summaries of customer cases to assist agents in understanding the context quickly. |
Smart Comprehend | Resolves customer queries faster with AI-driven article suggestions and generated answers. |
ACW Pre-fill | Automatically populates ACW fields post call using AI to mimize manual effort and boost productivity. |
Conversational Analytics
Conversational Analytics use cases analyze conversations using AI to identify trends and patterns, facilitating data-driven decision making. The following use case is availble under Conversational Analytics:
Use Case | Description |
Contact Driver Detection | Detect the Top Contact Drivers using the context of the entire conversation. |
Quality Management
Quality Management use case analyze conversations using AI-driven insights to evaluate and improve agent performance. The following use case is availble under Quality Management:
Use Case | Description |
Automated Quality Management | Evaluate Agent performance based on the context of the entire conversation. |
Knowledge Base
Knowledge Base use cases centralize and access valuable information to support effective customer interactions. The following use case is availble under Knowledge Base:
Use Case | Description |
Brainstorm Ideas | Create content to help agents and customers self-help with knowledge base articles. |
Conversational AI
Conversational AI use advanced LLM-powered features to understand and engage with customers. The following use case is availble under:
Use Case | Description |
Zero Shot Intent Detection | LLM powered intents in conversational workflows. |
Sprinklr Insights Use Cases
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The following section describes the use cases available under Sprinklr Insights:
Listening
Listening use cases help you drive business decisions by transforming extensive, raw data into actionable insights. The following use cases are availble under Listening:
Use Case | Description |
Brand Query | Easily set up AI-driven queries to monitor brand mentions and sentiment with minimal setup. |
Custom Query | Create AI-generated topic queries to monitor campaign, products, etc. |
Keyword List Creation | Create keyword lists with Al-generated variations added in a single-click. |
Theme Creation | Create and configure multiple AI generated themes across industry. |
Message Summary | Create one click summary of long form message. |
Widget Summarizer | Create one click concise, actionable widget insights generation. |
Drilldown Summarizer | Summarize and generate themes of conversations at any data point using AI+ summarizer. |
Sprinklr Marketing Use Cases
The following section describes the use cases available under Sprinklr Marketing:
Publisher
Publisher use cases enhance and refine your content with a suite of powerful AI-driven tools. The following use cases are availble under Publisher:
Use Case | Description |
Generate Product Descriptions | Craft persuasive and tailored product descriptions that highlight key features, benefits, and unique selling points to captivate your audience and drive conversions. |
Generate Content Variations | Effortlessly create diverse content versions to test strategies, target different audience segments, and maintain fresh and engaging messaging. |
Generate Hashtags | Discover and generate optimal hashtags to boost the reach, visibility, and community engagement of your social media content. |
Briefs
Briefs use cases enhance and refine your brief with a suite of powerful AI-driven tools. The following use cases are availble under Briefs:
Use Case | Description |
Key Messages for Campaign | Create key messages that engage your audience and convey goals. |
Brainstorm Persona | Build in-depth profiles of target segments to understand needs and behaviors. |
Visual Style Guideline | Create consistent visuals—colors, fonts, imagery—that reflect your brand. |
Social Media Post Content | Create targeted content to promote posts and engage audiences. |
Tone and Voice Guidelines | Set a consistent tone and voice to align with your brand and audience. |
Hashtag Recommendations | Use trending hashtags to boost visibility and reach on social media. |
Call to Action | Create compelling CTAs to encourage audience engagement and action. |
Unique Selling Propositions | Highlight key features and unique benefits that distinguish your product. |
Brainstorm Ideas | Generate creative concepts and innovative ideas to kickstart your campaign planning |
Sprinklr Social Use Cases
The following section describes the use cases available under Sprinklr Social:
Publisher
Publisher use cases under Social enhance and refine your content with a suite of powerful AI-driven tools. The following use cases are available under Publisher:
Use Case | Description |
Generate Product Descriptions | Craft persuasive and tailored product descriptions that highlight key features, benefits, and unique selling points to captivate your audience and drive conversions. |
Generate Content Variations | Effortlessly create diverse content versions to test strategies, target different audience segments, and maintain fresh and engaging messaging. |
Generate Hashtags | Discover and generate optimal hashtags to boost the reach, visibility, and community engagement of your social media content. |
Generate Instagram post | Create captivating Instagram post captions designed to resonate with your target audience, driving engagement and maximizing visibility. |
Generate Instagram Reel post | Produce engaging captions for Instagram Reels that captivate viewers, encourage interaction, and align with trending formats. |
Generate Instagram Carousel post | Develop impactful captions for Instagram Carousels, helping you tell compelling stories and encourage audience interaction with each slide. |
Generate FB Post | Write engaging Facebook post captions tailored to spark conversations, build connections, and enhance your brand's presence. |
Generate FB Reel Post | Design eye-catching captions for Facebook Reels to amplify your message, increase views, and attract more followers. |
Generate X post | Compose impactful X (formerly Twitter) post messages that strike a chord with your audience and foster higher engagement. |
Generate X thread | Craft engaging threads for X (formerly Twitter) to tell stories, share insights, and encourage retweets and discussions. |
Generate LinkedIn post | Generate professional and persuasive LinkedIn post captions tailored to connect with your audience and elevate your brand's reputation. |
Generate Tiktok caption | Create catchy and entertaining TikTok captions that resonate with your audience, inspire creativity, and boost engagement. |
Generate Image Alt Text | Create descriptive alt text for images to enhnace accessibility. |