Supported List of Use-Cases

Updated 

This article provides an overview of different use cases covered under the Deploy your Use-Cases section of AI+ Studio. Deploy your Use-Cases provides an overview of AI-driven use cases that are available to you based on your current feature enablement and user permissions.

Within this interface, you can explore a wide range of platform-level capabilities and product-specific use cases across Sprinklr’s core product suites, including:

Each use case is powered by prompt-based AI workflows designed to enhance productivity, automate tasks, and deliver intelligent outcomes tailored to your business needs.

Platform Use-Cases

The following section describes the use cases available under Platform:

Writing Assistance

Writing Assistance use cases help you generate clear, consistent, and context-aware written responses during interactions with AI. The following use cases are availble under Writing Assistance:

Use Case

Description

Make it Longer

Expand your text.

Make it Shorter

Condense your writing to make it more concise and to the point.

Modify Tone

Adjust the tone of your writing to match your desired style.

Translate

Easily translate text into different languages instantly.

Reword

Seamlessly rephrase your text for better clarity and impact.

Simplify Language

Simplify complex language to make your text more understandable.

Fix Spelling and Grammar

Efficiently correct spelling and grammar mistakes in your text.

Process Engine

Process Engine use cases automate and streamline workflows for increased efficiency and productivity. The following use case is availble under Process Engine:

Use Case

Description

Groovy Code Generator

Easily generate custom Groovy scripts to automate tasks and enhance workflow flexibility.

Sprinklr Service Use-Cases

The following section describes the use cases available under Sprinklr Service:

Agent Assist

Agent Assist use cases consists of features that help agents to quickly resolve customer cases. The following use cases are availble under Agent Assist:

Use Case

Description

Case Summarization

Provides concise summaries of customer cases to assist agents in understanding the context quickly.

Smart Comprehend

Resolves customer queries faster with AI-driven article suggestions and generated answers.

ACW Pre-fill

Automatically populates ACW fields post call using AI to mimize manual effort and boost productivity.

Conversational Analytics

Conversational Analytics use cases analyze conversations using AI to identify trends and patterns, facilitating data-driven decision making. The following use case is availble under Conversational Analytics:

Use Case

Description

Contact Driver Detection

Detect the Top Contact Drivers using the context of the entire conversation.

Quality Management

Quality Management use case analyze conversations using AI-driven insights to evaluate and improve agent performance. The following use case is availble under Quality Management:

Use Case

Description

Automated Quality Management

Evaluate Agent performance based on the context of the entire conversation.

Knowledge Base

Knowledge Base use cases centralize and access valuable information to support effective customer interactions. The following use case is availble under Knowledge Base:

Use Case

Description

Brainstorm Ideas

Create content to help agents and customers self-help with knowledge  base articles.

Conversational AI

Conversational AI use advanced LLM-powered features to understand and engage with customers. The following use case is availble under:

Use Case

Description

Zero Shot Intent Detection

LLM powered intents in conversational workflows.

Sprinklr Insights Use Cases

​The following section describes the use cases available under Sprinklr Insights:

Listening

Listening use cases help you drive business decisions by transforming extensive, raw data into actionable insights. The following use cases are availble under Listening:

Use Case

Description

Brand Query

Easily set up AI-driven queries to monitor brand mentions and sentiment with minimal setup.

Custom Query

Create AI-generated topic queries to monitor campaign, products, etc.

Keyword List Creation

Create keyword lists with Al-generated variations added in a single-click.

Theme Creation

Create and configure multiple AI generated themes across industry.

Message Summary

Create one click summary of long form message.

Widget Summarizer

Create one click concise, actionable widget insights generation.

Drilldown Summarizer

Summarize and generate themes of conversations at any data point using AI+ summarizer.

Sprinklr Marketing Use Cases

  

The following section describes the use cases available under Sprinklr Marketing:

Publisher

Publisher use cases enhance and refine your content with a suite of powerful AI-driven tools. The following use cases are availble under Publisher:

Use Case

Description

Generate Product Descriptions

Craft persuasive and tailored product descriptions that highlight key features, benefits, and unique selling points to captivate your audience and drive conversions.

Generate Content Variations

Effortlessly create diverse content versions to test strategies, target different audience segments, and maintain fresh and engaging messaging.

Generate Hashtags

Discover and generate optimal hashtags to boost the reach, visibility, and community engagement of your social media content.

Briefs

Briefs use cases enhance and refine your brief with a suite of powerful AI-driven tools. The following use cases are availble under Briefs:

Use Case

Description

Key Messages for Campaign

Create key messages that engage your audience and convey goals.

Brainstorm Persona

Build in-depth profiles of target segments to understand needs and behaviors.

Visual Style Guideline

Create consistent visuals—colors, fonts, imagery—that reflect your brand.

Social Media Post Content

Create targeted content to promote posts and engage audiences.

Tone and Voice Guidelines

Set a consistent tone and voice to align with your brand and audience.

Hashtag Recommendations

Use trending hashtags to boost visibility and reach on social media.

Call to Action

Create compelling CTAs to encourage audience engagement and action.

Unique Selling Propositions

Highlight key features and unique benefits that distinguish your product.

Brainstorm Ideas

Generate creative concepts and innovative ideas to kickstart your campaign planning

Sprinklr Social Use Cases

The following section describes the use cases available under Sprinklr Social:

Publisher

Publisher use cases under Social enhance and refine your content with a suite of powerful AI-driven tools. The following use cases are available under Publisher:

Use Case

Description

Generate Product Descriptions

Craft persuasive and tailored product descriptions that highlight key features, benefits, and unique selling points to captivate your audience and drive conversions.

Generate Content Variations

Effortlessly create diverse content versions to test strategies, target different audience segments, and maintain fresh and engaging messaging.

Generate Hashtags

Discover and generate optimal hashtags to boost the reach, visibility, and community engagement of your social media content.

Generate Instagram post

Create captivating Instagram post captions designed to resonate with your target audience, driving engagement and maximizing visibility.

Generate Instagram Reel post

Produce engaging captions for Instagram Reels that captivate viewers, encourage interaction, and align with trending formats.

Generate Instagram Carousel post

Develop impactful captions for Instagram Carousels, helping you tell compelling stories and encourage audience interaction with each slide.

Generate FB Post

Write engaging Facebook post captions tailored to spark conversations, build connections, and enhance your brand's presence.

Generate FB Reel Post

Design eye-catching captions for Facebook Reels to amplify your message, increase views, and attract more followers.

Generate X post

Compose impactful X (formerly Twitter) post messages that strike a chord with your audience and foster higher engagement.

Generate X thread

Craft engaging threads for X (formerly Twitter) to tell stories, share insights, and encourage retweets and discussions.

Generate LinkedIn post

Generate professional and persuasive LinkedIn post captions tailored to connect with your audience and elevate your brand's reputation.

Generate Tiktok caption

Create catchy and entertaining TikTok captions that resonate with your audience, inspire creativity, and boost engagement.

Generate Image Alt Text

Create descriptive alt text for images to enhnace accessibility.