Behaviour of Conversational Survey Node on different Channels
Updated
Behaviour of Survey node on Instagram as a channel
Type | Status | Survey Response | Comments |
Single Select | Pass | Selected Option | Plain Text, Options as 1,2,3 |
Multi Select | Fail | Multi Select is not supported on Instagram | |
Dropdown | Pass | Selected Option | Plain Text, No Asset |
Short Answer | Pass | As Typed | Converts everything into lowercase |
Number | Pass | As Typed | 9 digit numbers are supported |
Paragraph | Pass | As Typed | |
CSAT | Pass | Selected Option | Plain Text, No Asset |
NPS Rating | Pass | Number b/w 1 <> 10 | Plain Text, No Asset |
Slider | Pass | Number b/w 1 <> Set | Plain Text, No Asset |
Date & Time | Fail | Date & Time is not supported on Instagram |
Behaviour of Survey node on Apple Business Chat as a channel
Type | Status | Survey Response | Comments |
Single Select | Pass | Selected Option | |
Multi Select | Pass | Selected Option | |
Dropdown | Pass | Selected Option | Same behaviour as Single Select |
Short Answer | Pass | As Typed | Converts everything into lowercase |
Number | Pass | As Typed | 9 digit numbers are supported |
Paragraph | Pass | As Typed | |
CSAT | Pass | Selected Option | Same Behaviour as Single Select |
NPS Rating | Pass | Number b/w 1 <> 10 | Plain Text, No Asset |
Slider | Pass | Number b/w 1 <> Set | Plain Text, No Asset |
Date & Time | Fail | Date & Time is not supported on ABC |
Fallback Handling
Today, there is no fallback handling if an invalid reply is received; the bot simply moves ahead without storing the user's response.
Note: For any other channel configuration, please reach out to the Conversational AI product team.