Creating a Live Chat Application
Updated
Creating your live chat application is very simple, and is done using the Sprinklr Platform.
The live chat application offers an extensive range of supported languages, including Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, and Vietnamese.
Make sure you have the right permissions
To create a live chat account in Sprinklr, one should have a Sprinklr Service product and have permission to manage Live Chat applications.
Give users permission to access Live Chat application in Sprinklr A user should have the following permission to be able to view Manage Live Chat applications.
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Once you have appropriate permissions, you can see Live Chat in the launchpad under Sprinklr Service > Listen > Brand Care.
Once it shows up, click on Live Chat Care
Add an application
Once you open Live Chat Care, you will see a list of all Live Chat applications already made. On this screen you can view, search, edit your previous applications or create a new one.
To create a new application, click "Add Application" located on the top right of the page
Live Chat Builder
Once you click on Add Application you enter into livechat builder. This is the place where you can set all configurations and styling for your Livechat. We provide lots of customizations in Livechat so that you can create an application that reflects your brands and use case.
For the purpose of this article, we will be creating a simple, quick, ready-to-use application and add customizations later
Application Configuration
In this section, you need to provide 3 things
Account Name - This name will be used internally in the Sprinklr platform to help identify your live chat application.
Account Display Name - This name will be shown as the brand name to end customers when they are interacting with your live chat.
Website URL on which Live Chat will be placed - Contains the list of URLs on which your livechat will be operation. We call this process as whitelisting URLs on where Livechat should be operational. If you are unsure of the URLs for now, you can put "*". Putting an asterisk (*) , means that this particular Livechat will be operation on all websites provided the livechat code is embedded there. Further,
If you want chat to work on all pages on the domain - example.com
If you want chat to work on all pages on all subdomains - *.example.com
Note - For Livechat to be operation on a website (say www.example.com), two things need to be there 1. Live chat code needs to present on www.example.com ( See Installation Section for more information) 2. www.example.com URL needs to be put in "Website URL on which LiveChat will be placed" section in Livechat builder. |
After doing this, click on Next
Personalise your Live Chat
Next you will see the "Style and Configuration" section. Here you need to provide the following information
Brand Logo
Title of your chat
Description
You can see where the aforementioned items will be reflected in your Livechat with our live preview functionality
And that's it!
You can also chose to explore the "Home Screen" and "Conversation Screen" section in more details.
Your Livechat application details
Once you have created your livechat applications, you will be able to see the embed code of this live chat. You can click cancel for now. We will discuss this in more detail later
After this, you can see you Livechat application being reflected in Sprinklr Service > Listen > Brand Care > Live Chat Care
Some important fields to note here
Account - Account Name that you setup earlier in Application Configuration section. This can be used to identify your Livechat application inside Sprinklr platform
Status - Active/ Deactive.
Application ID - This is the unique identifier for your Livechat application
Editing your application
To edit your Livechat application, go to Sprinklr Service > Listen > Brand Care > Live Chat Care and search for your application.
Then hover over the Options icon next to your application, and select Edit. This will open the Live Chat Builder for your application.
Cloning your application
To clone your Live Chat application, go to Sprinklr Service > Listen > Brand Care > Live Chat Care and search for your application.
Then hover over the Options icon next to your application, and select Clone. This will open the Live Chat Builder for the cloned application.
