Create and Assign Task Queue
Updated
Within the Workflow Engine, you can create tasks and assign the task to a Task Queue. Users that are assigned to the Task Queue will be able to pick up the task and complete it. Task Queues are named based on the team within the organization (i.e. Digital Team, Project Management Team, Publishing Team, etc).
To Create a Task Queue
- Click the New Tab icon
. Under Governance Console section, select All Settings within Listen.
- From the Manage Workspace section on Platform Settings window, select Custom Fields.
- In the top right corner of the Custom Fields window, click Add Custom Field.
- On the New Custom Field screen, fill in the required details. Select Picklist Multiselect if you expect to assign any user more than one Task Queue. For more information, see Add a Custom Field.
- Click Save to save your Task Queue custom field.
To Assign a Task Queue
- Click the New Tab icon
. Under Governance Console section, select All Settings within Listen.
- From the Manage Workspace section on Platform Settings window, select Users.
- On the Users window, hover over over the Options icon of a user and select Edit.
- Within the user's Properties section, locate the Task Queues custom field that you created. Select the Task Queue that the user belongs to. If the Task Queue was a Picklist Multiselect, you may select more than one Task Queue to assign the user to. If the Task Queue is a Picklist, you will be restricted to selecting only one Task Queue to assign to user to.
- Click Save in the bottom right corner.