Custom widgets can be integrated with the external systems/ APIs to provide a different way to represent data that helps agents to resolve queries quicker without switching between tabs and to ensure that agents get the most important information at the right time using internal/external systems.

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• CRM Integration-based Widgets

• iFrame-based Widgets

​CRM Integration based Widget​

The custom widgets can display information in custom entity fields which fetches information from an external API source as shown.

​iFrame based Widget

IFrame widget uses external URLs to be displayed in the console directly which can be accessed by the agents to navigate the link.

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