Select Language

If you have selected the secondary languages, then change the language from the top right corner to translate the content.

Enter the organization's name.

Enter a name for the community.

Enter an optional description of the community.

Select the desired language in which your community will be created. The supported languages are English (US), English (UK), Dutch, Spanish, France, Italian, Brasil, German, Russian, Chinese, Arabic, Japanese, Korean, Danish, Romanian, Hebrew, Hindi, Indonesia, Kannada, Malaysia, Malayalam, Philippines, Tamil, Telugu, Thai, Czech, Greek, Finnish, French Canadian, Croatian, Hungarian, Norwegian Bokmal, Flemish, Polish, Swedish, Ukrainian, Vietnamese, Turkish, Icelandic, Egyptian Arabic, and Slovak.

Through Label Customization, you have the ability to customize labels for specific locales appearing within the language switcher.

Enter your brand's email address.

Enter the URL of your brand's website.

Enter the URL of the terms of the service. The Terms of Service is a set of rules that a user must agree to before they engage in services or use a product.

Enter the private policy URL. A Private Policy is a statement or declaration that explicitly details your company policy regarding how you handle user and customer information.

Enter the custom domain.

Enter the base path, the consistent part of your web address.

Enable Country

Add different countries and map active languages to show community content based on the country of a user.

Click to preview the community page that you have created.

Click to save the changes.

The typography section has the option to define the font family, color, and size of different fonts. It has two sub-sections: header and body. The Header section provides customization for headings 1-6 while the Body section provides customization for small, normal, large, and extra-large text.

Color for any text can be changed by typing its code or by clicking on the color and selecting a color from the color pallet.

You have the following options to select for Brand Colors:

• Primary Text Color

• Primary Background Color

• Success Text Color

• Success Background Color

• Warning Text Color

• Warning Background Color

• Danger Text Color

• Danger Background Color

• Page Background Color

• Placeholder Color

This section provides customization options for the look and feel of the buttons on the page. Background, border, and text colors can be changed for primary as well as secondary buttons and also how the buttons will appear when hovered over.

Primary Button (Active Buttons) - The Primary buttons are the actions that complete the user's task. It’s important that primary actions have the strongest visual weight as they grab attention.

Secondary Buttons (Inactive Buttons) - A secondary action is not as important as a primary action so it should blend into the interface background color.

You have the following options to select for Primary and Secondary Buttons:

• Background Color

• Border Color

• Text Color

• Font Weight

• Hover Background Color

• Hover Border Color

• Hover Text Color

This section provides color customization for Active, Hover, and Visited Links. Also, select if you want to underline the link.

Active Link - Active Link is the link that redirects the user to another web page.

Hover Link - When a user rolls the cursor over a link, it is referred to as "hovering" over the link.

Visited Link - The link on which the user has already visited/clicked on.

This section provides customization options for form elements like color for Input, Text Area, Drop Down, CheckBox, and Radio. It can be any form such as Signup Form, Profile Settings, Screener Form, etc. The preview will be available on the left.

Options for Input, Text Area, and Drop Down are:

• Text Color

• Background Color

• Border Color

• Focus Text Color

• Focus Background Color

• Focus Border Color

• Disabled Text Color

• Disabled Background Color

• Disabled Border Color

Options for Checkbox and Radio are:

• Background Color

• Active Background Color

• Disabled Background Colo

You can customize the navigation bar appearing on the top of the community page.

You have the following options:

• Height (px)

• Text Color

• Background Color

• Mobile Height (px)

• Left Aligned (Check the box to make it aligned to left on mobile. Default is right.)

Options for Links are:

• Default Text Color

• Default Background Color

• Hover Text Color

• Hover Background Color

• Active Text Color

• Active Background Colo

You can modify the design of tabs.

You have options to select colors for the following:

• Text Color

• Background Color

• Hover Text Color

• Hover Background Color

• Active Text Color

• Active Background Color

• Highlight Colo

A tooltip is a small "hover box" with information about the item being hovered over.

You have the option to select:

• Text color

• Background Color

This section helps you define the different design elements of the popup.

You have the following options:

• Overlay Backdrop Color

• Border Color

• Opacity

An avatar is an icon or figure that appears in the bottom right corner of the user's profile image representing a brand user.

You have the following options:

• Squared or Circular

• Border Radius (px) if Squared

• Brand User Logo (128*128 size preferred) - Click the Addition icon and select or upload the desired avatar from Media Uploader

If you have selected the secondary languages in the Overview section, then change the language from the top right corner to translate the content.

It has three sub-sections:

SignUp Page

This section contains properties for the users to fill in when they sign up for the Community.

• Title - Enter a title for the sign-up page.

• Description - Enter a description to be displayed on the sign-up page.

• Add Legal Sign Up Terms - Under this, you can add the legal sign-up phrase that appears along with the checkbox, for example - I agree with the terms and conditions.

• Screener - A screener page can be enabled to customize questions that you might want to ask the users when they first log in. This helps to collect extra data about the user to do analytics based on that.
  You can also configure to show screener questions during sign up. Besides that, you can also make screener questions as mandatory by checking the box 'Required'

• Verify Email - ​Check the box if you want users to accept Terms and Conditions mandatorily to sign up on Community.

• Username Validation - Enter your own Regular Expression for the username validation and customize the error message.

• Password Validation - Enter your own Regular Expression for the password validation and customize the error message.

• Capture User Details - Capture the first & last name of the user. You can also check the box 'About Me' if you want the users to provide a short bio while signing up.

• Capture employee information that includes confirmation questions and employee ID. You can also set the Label, Regex for validation, and Error message for Employee ID. Set the Regex in the following form:

  [A-Za-z][A-Za-z][0-9][0-9][0-9][0-9A-Za-z]

  This means that the Employee ID should only be a max of 6 characters, where the first 2 are alphabets followed by 3 numerical characters and the last character can either be alphabetic or numerical.

You can also define the email domains that will be allowed to signup on Community. To enable this capability, raise a support ticket at tickets@sprinklr.com.

Conversation can be of different types like a question, problem, idea, praise, etc. This section gives you the option to select different conversation types that will appear throughout the community. You must have at least one conversation type selected. You can also set the order in which they appear.

If Allow Creation is enabled, then the user can create that type of conversation. If disabled, only the admin can create such a type of conversation.

If Disallow Tags is enabled, users will not see the Tags field while creating a post.

• Question - Users can ask questions to get answers from other community users.

• Problem - Users can state issues that the other community users can address.

• Idea - Enabling Ideas in a community provides an online, transparent way for you to attract, manage, and showcase innovation.

• Praise - Users can post positive comments about your brand.

• Announcements - An important piece of information that you might want to announce to your users. It appears on the main page of the Community.

• Article - Feature articles for users to know more about your brand.

• Knowledge Base Article - Add Knowledge Base support articles.

• Ticket - Users can create support tickets.

• New KB Articles - For articles created from the Knowledge Base module (If enabled).

• Release Notes - For release notes type of articles created from the Knowledge Base module (If enabled).

Conversation Create Page

This section provides the customization for content that will be displayed on the "start a new conversation" page. Here, you can:

• Enable mandatory login for users to access the Conversation Create Page.

• Enable CAPTCHA for users during post creation. You can exempt certain users by granting them the "Exclude From CAPTCHA" permission.

• Set the label, placeholder text, and maximum length for the Title and Description.

• Enable Category, Topics, and Public Tags and make them mandatory fields for community users to select while creating a post. Additionally, allow users to create tags. Set Label and Placeholder Text.

  Note that if the Public Tags are disabled but the Create Tags and Use Tags permissions are given to a user, then the user will be able to use/create tags on community.

• Enable the Allow users to post privately option for community users to post privately and also set the label for the checkbox field. To view this option, the users must have the Manage Self Private Messages permission.

• Enable Show Related Posts to show related posts and articles as soon as the users start typing the title of the post, helping them avoid duplication. It will also help brands save their time as they won't need to engage with similar posts.

Within the Editor section, enable the toggle for Allow users to mention profile lists and select the profile lists for bulk mentions when creating posts, comments, and replies.

Conversation

Here, you can restrict the users from replying to public comments. You can also set the timer after which the users will not be able to edit or delete their posts/comments/replies.

You can also allow users to create private comments and to mark their replies as private/public.

Additionally, you can enable external link interception for domains. So whenever a user clicks on a hyperlink within a post which is taking them to another external website, a modal alert will appear.

If whitelisted domains are added then the alert will appear for all the URLs except whitelisted ones, and if blacklisted domains are added then the alert will appear only for blacklisted URLs.

Conversation Search Page

Select the custom fields that can be shown as filters on the Community search page.

Add Default Filters - Default filters defined will apply to any query searched in the community. To see the results without any filter, community users will have to manually change the filters on search page.

Highlight matched keywords in search results - In the search results on community, the article preview will show highlighted searched keywords. Also, when a user opens an article from the results, it will automatically scroll down to the section with matched keywords to help the users easily find their query.

Profile

You can hide the name of the users all over the community to use the usernames instead.

Also, you can enable canned responses to be used on the community forum.

Enable bookmarks for Category/Topic/Post to make it quickly accessible from the Bookmarks section on the community.

Enable Message Drafts - When creating a new post or commenting/replying in the community, a draft pop-up will appear if there was previously saved content. If the user clicks "load," the drafted content will be added to the post. Conversely, if the user deletes the drafted content, it will be removed.

Sort Conversations based on User Region - This will float conversations from the user's region prior to conversations from other regions.

Disable User Image Upload - This will disable the users to upload their own profile images.

Customize the heading and subheading of the notification page. Select the Notification Types as desired. Selecting Platform will enable the bell icon on the navigation bar of the community forum for the users to receive in-platform notifications.

Robots.txt is a text file that webmasters create to instruct web robots (typically search engine robots) on how to crawl pages on their website.

Also, you can specify a character limit for your message or post to be removed from indexing under the Minimum Character Count to Allow Indexing field.

Also, you can whitelist domains for which you want to avoid using rel=nofollow.

You can enable the Community Survey to be sent to the users.

Live Chat

Enable Live Chat on the community and select the desired Live Chat account from the dropdown. You can also enable to show the Live Chat to only logged-in users and select profile lists for whom the chat will be hidden.

Direct Messaging

Enable Direct Messaging on the community.

Knowledge Base

Enable to show Knowledge Base articles on the community that were created from the Knowledge Base module.

Guided Workflow

Enable to show Guided Workflows on the community.

Default Avatars

Upload images/GIFs that will be assigned automatically to new users when they sign up to the community. Once logged in, users will be able to choose from a default set of avatars or upload their own in the Profile Settings.

Enable the Under Maintenance page to be displayed when the site is down. You can create this page in Widget Library.

You can add HTML and CSS at different positions on the website and it will reflect across all the pages of your community. You can use this to customize your community.

Advanced Settings

Under Analytics, slide the toggle to enable desired analytics.

Google Analytics

Google Tag Manager

Adobe Tag Manager

Custom Analytics

Sprinklr Analytics

Google Webmaster Tools Verification - You can verify the ownership of your community site to use Google Webmaster Tools by entering the verification code. It is a code that gives a site verification token validating that the particular authenticated user is an owner of the domain or site.

Status Mapping - Map the "Workflow Message Status" in Sprinklr to the "Conversation statuses" you desire in the community.

Community Support Cases - Enable users to create, view, and reply to email cases/tickets on the community forum.

Select the desired guided workflow that you want to add to the community for the users to fill. These Guided Workflows can be configured in multiple languages for a multi-language community.

Community Editor - Select the community editor as either Slate or TinyMCE. You can allow only the desired users to post media content (Image, Video, Hyperlink) based on permission. By default, all users will be allowed.

You can also allow users to change font color and font family while creating a post/comment/reply/signature on the community.

Page View Editor - Slide the toggle icon to the right to show the sidebar on the left side. Also, provide the Page Width and Page Max Width. By default, the values are 70% and 1008 pixels, respectively.

Community Session - Enter the Session Expiry Time (In Minutes) after which the users will be logged out if there is no activity done by them during that period.

Enable Session Expiry Timer to display a popup to users with a 2-minute countdown, notifying them that they will be signed out. Users can click "Stay Signed In" to extend their session.

Sandbox Community - From here, you can add an additional layer of security to the sandbox communities that would prompt visitors to enter the username and password to access the community site.

RSS - Enable RSS Feed to subscribe to RSS Feed on Community.

Time Format - You have the flexibility to select preferred date formats, allowing users on the community to choose the format they prefer. By accommodating various date formats, this feature contributes to making the community more accessible and user-friendly on a global scale.