Custom drill-down and touchscreen features in Displays and presentations will enhance the interactivity with Display widgets, enabling you to create tailored drill-down touchscreen experiences on the go.

• You can independently set up persona-specific drill-downs for various metrics and dimensions in charts to gain a comprehensive view of agent activities that is applicable to any data engines, including contact center monitoring and social listening, to gain a comprehensive view of agent activities.

• You can drill-down using the new interactive Display remote, touchscreen, or mouse controls, ensuring a seamless experience across multiple platforms.

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