Skills in dynamic workflow node

Updated 

Overview

Skills are predefined capabilities or actions that can be utilized by conversational ai to perform to handle specific tasks or interactions within a conversation.

Benefits of using Skills

Skills are integral to the functionality of the dynamic workflow node in Sprinklr Conversational AI. -

  • perform a wide range of tasks such as -updating user information, processing text, making API calls and routing conversations to human agents, to name a few.

  • By leveraging skills, the dynamic workflow node can handle complex interactions, integrate with external systems, and provide personalized responses, thereby enhancing the overall user experience

Note:

  • You need to create and manage skills to work efficiently with the dynamic workflow node.

  • Once created, you can call any skill within the dynamic workflow node by using @ for example @skillname.

The following skills are available within Sprinklr Conversational AI:

Click on the article links to learn more about each skill.