Skills in dynamic workflow node
Updated
Overview
Skills are predefined capabilities or actions that can be utilized by conversational ai to perform to handle specific tasks or interactions within a conversation.
Note: This feature does not currently support Changeset Migration.
Benefits of using Skills
Skills are integral to the functionality of the dynamic workflow node in Sprinklr Conversational AI. -
perform a wide range of tasks such as -updating user information, processing text, making API calls and routing conversations to human agents, to name a few.
By leveraging skills, the dynamic workflow node can handle complex interactions, integrate with external systems, and provide personalized responses, thereby enhancing the overall user experience
Note:
You need to create and manage skills to work efficiently with the dynamic workflow node.
Once created, you can call any skill within the dynamic workflow node by using @ for example @skillname.
Skills available in dynamic workflow node
The following skills are available within Sprinklr Conversational AI:
Click on the article links to learn more about each skill.