Agent Signature

Updated 

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to provide the recipient with a quick and easy way to get in touch with the sender, and to convey professionalism and credibility.

How to add a signature by default when answering an Email from Sprinklr?

  1. Agent can autofill signature at Account Level.

  2. Agent can autofill signature at Channel Level.

  3. Agent can autofill signature at Agent Level.

Note - Enablement of this capability requires additional setup, Please raise a support ticket to enable this setup.

In Security settings -

Within this tab, you can set:

Default Signature: If not specified explicitly, this will be your default signature for all messages.

Channel specific signatures: Configure custom signatures for specific channels. This will override the default signature. For the Email channel, you will get the rich text editor to add your signature.

Account specific signatures: Configure custom signatures for specific accounts. This will override the channel-specific and default signatures. For the Email accounts, you will get the rich text editor to add your signature.