Engagement within Sprinklr provides a way to manage your team’s response workflows from organized dashboards. Sprinklr allows you to manage inbound messages through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolutions.
With customizable Engagement Dashboards, you can configure views that give your team the right context and tools to deliver the best possible customer experience.

This article describes how to engage with LinkedIn Profile, LinkedIn Company Pages, and LinkedIn Showcase Pages. LinkedIn Showcase pages act similar to LinkedIn Company Pages, and therefore, all the engagement capabilities within Sprinklr for Company pages are true for Showcase pages, too.

To Create a LinkedIn Column

1. Click the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. On the Engagement Dashboard, click Add Column in the top right corner to create a new column.

3. Select LinkedIn from the Add New Column window. You can also search for it in the search bar above.
   

4. On the Add New LinkedIn Column window, select a column to add from the given options.  

   

5. Enter the Basic Information for your column. Note that the preview of your column will render on the right-hand pane.
   

6. Enter Workflow Properties as desired. Workflow properties refer to the properties applied in Sprinklr, either automatically or manually, that determine the message's workflow status, user assignment, priority, Spam designation, and sentiment.

7. Provide the Custom Properties as desired. Configuring additional properties in an Engagement Dashboard column, you can specify messages to include or exclude based on the properties that have been applied to the message.

8. After you've provided all the details for your column, click Create Column in the bottom right corner to create a new column.

Steps to Like and Delete a LinkedIn Comment

1. Click the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. Click the Dashboard Menu icon  in the top left corner and select the desired dashboard.

3. On the Engagement Dashboard, locate the Message where you want to Like the comment, hover over the Options icon   in the bottom right corner of the message cell and select Like.

4. To delete a comment, follow step 4 and select Delete.