WeChat account admin can create automatic messages such as welcome messages, auto-replies and keyword inspired auto-replies. Auto messages can include text, images, voice messages and video. Followers receive auto messages when their actions match pre-set conditions. This capability benefits both followers and account admin. Goal-oriented followers can receive only the messages that they want and filter irrelevant ones. For account admin, they no longer have to deal with every inquiry message from their followers.

Before You Begin

Before you create WeChat Auto Reply, ensure that you've added your official WeChat Account in Sprinklr. To add your WeChat account, see Add a WeChat Account.

WeChat Welcome Message

A welcome message is automatically sent from an official account after users follow the account. It can be a text message, picture, voice message or video. 

To Auto Reply on Follow

1. Click the New Tab icon . Under the Governance Console, click Accounts within Platform Setup.

2. On the Accounts window, click All Channels in the top left corner of the section bar to filter the accounts by WeChat.

3. Hover over the Options icon  corresponding to your desired Account, and select On Follow Auto Response.

4. On the On Follow Auto Response window, select Add Asset under Add Content from SAM.

5. In the Media Uploader window, select the desired post and click Add in the bottom right corner.

6. On the On Follow Auto Response window, fill in the required details to create an Auto Reply on Following the WeChat Account. For more information, see Auto Reply on Follow — Field Descriptions.

7. Click Save in the bottom right corner.

Auto Reply on Follow — Field Descriptions

WeChat Keyword Auto-replies

Keyword auto-replies are a more sophisticated automatic reply capability. A designated reply will appear only when followers send a message that contains certain keywords. The rules can be pre-set by the WeChat account admin. Followers receive auto-replies for each message that fits the rules.

1. Click the New Tab icon . Under the Governance Console, click Accounts within Platform Setup.

2. On the Accounts window, click All Channels in the top left corner of the section bar to filter the accounts by WeChat.

3. Hover over the account's Options icon  and select Auto Response Menu.

4. On the Keywords Automatic Reply window, click  Add Rule and fill in the required details. For more information, see Keywords Automatic Reply — Field Descriptions.

5. Click Save in the bottom right corner.

Keywords Automatic Reply — Field Descriptions

Term	Description
Rule Name	Enter the desired name for the rule.
Keywords	Enter the desired keywords for the auto-response.
Keyword match level	Select the keyword match level: Full Partial
Add more keyword	Click this, if you wish to add more keywords.
Upload Asset	Click to add post asset from the Digital Asset Management.
Campaign	Select the Campaign from the drop-down menu.
URL Shortener	Select the URL shortener from the drop-down menu.
Tags	Select the Tag(s) from the drop-down menu.
Social Bar	Select the Social Bar from the drop-down menu.
Properties	Enter the desired custom properties.