In the Engagement Dashboard, Sprinklr offers different column types for YouTube that can be added to the dashboard. After the youtube account is added, you will be able to pull in all your native conversations and reply on the same. In this article, you will learn about how to create a column for youtube.

 Steps

1. Click the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. Click Add Column in the top right corner of the desired Engagement dashboard.

3. On the Add New Column window, search and select Youtube as a source for adding a new column.

4. In the Add New YouTube Column window, select any one of the following as the column type:

   • Inbox: Fetches all the data in the column including Videos, Video Comments, Video Comment Replies and My Playlist.

   • Search: Fetches all the posts based on the Query you have given, you can order posts based on Relevance Rating, View_Count or Published.

   • Persistent Search: Fetches all the posts based on the Query you have given

   • Videos: Fetches all the videos based published

   • Video Comments: Fetches all the fan/brand comments on the videos

   • My Playlist: Fetches all the playlists created

   • Video Comment Replies: Fetches all the replies on the videos

5. After selecting the type of column you want to create, enter a Name, Description, and add Accounts per your needs. Provide other Basic Information for your column. The preview of the column will render on the right side of the window.

6. Enter Workflow Properties as desired. Workflow properties refer to the properties applied in Sprinklr, either automatically or manually, that determine the message's workflow status, user assignment, priority, Spam designation, and sentiment.

7. Provide Custom Properties as desired. Configuring additional properties, you can specify messages to include or exclude based on the properties that have been applied to the message.

8. After you've provided all the details for your column, click Create Column in the bottom right corner  and your new column would be created.

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NOTE:

This is how grabbing works in the case of Youtube when an account is added in Sprinklr:

1. Sprinklr runs the video grabber to fetch 500 videos.

2. Sprinklr fetches comments from the last 900 days(20k max).

3. If the video for the comment is not grabbed(i.e didn't come in the above 500 limits), Sprinklr does fetch it to complete the conversation with the comment.