Twitter direct messages allow brands to communicate with fans by providing them with helpful visual/video guides to help troubleshoot problems, or share engaging content, which helps in managing your audience in multiple ways. In this article, you will learn about how to create a column for direct messages.

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 Steps

1. ​Click the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. Click Add Column in the top right corner of the desired Engagement dashboard.

3. On the Add New Column window, search and select Twitter as a source for adding a new column.

4. On the Add New Twitter Column window, select Received Direct Messages/ Sent Direct Messages and enter/select the necessary details.

   • Received Direct Messages: This column will pull in all the direct messages that the fan has sent to your brand’s twitter account.​

   • Sent Direct Messages: This column will pull in all the direct messages that brand has sent/replied to the fans​

5. After selecting the type of column you want to create, enter a Name, Description, and add Accounts per your needs. Provide other Basic Information for your column. The preview of the column will render on the right side of the window.​

6. Enter Workflow Properties as desired. Workflow properties refer to the properties applied in Sprinklr, either automatically or manually, that determine the message's workflow status, user assignment, priority, Spam designation, and sentiment.

7. Provide Custom Properties as desired. Configuring additional properties, you can specify messages to include or exclude based on the properties that have been applied to the message.

8. After you've provided all the details for your column, click Create Column in the bottom right corner  and your new column with the selected Direct message type would be created.