Preview X threads in Engagement Dashboards

Updated 

5 hours ago

An X (formerly Twitter) thread is a series of tweets posted on X that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together.

NOTE:
You are required to create an Outbound Column in the Engagement Dashboards. The created column should consist of any one of the following column types:

  • Sent

  • Scheduled

  • Draft 

 Steps To Preview X Threads in Engagement Dashboards

  1. Click the New Tab icon Space Add New Tab Icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

  2. In the Engagement Dashboard window, hover over the Options icon Space_Icon_Options (Horizontal).png of the desired draft, scheduled or published X Thread post, and select Preview.

  3. Click on Show This Thread to open the Third Pane and view the remaining tweets for that thread.

NOTE:

  • You will be able to view the message cell instead of the threaded tweet(s) in the Engagement columns.

  • To view the threaded tweet, you can click on the draft, scheduled or published X Thread post to open the third pane.

  • Only the latest message in the cell will be visible.


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