Co-Browsing and Agent Screen Share

Brands can enhance customer support by providing guided assistance through shared browsing sessions like co-browsing and agent screen sharing. These tools are invaluable for

1. Troubleshooting payment issues

2. Navigating the checkout process

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Sprinklr Live Chat's Co-Browsing has the following benefits: 

1. Supported on Web Application and Live Chat Mobile App 

2. No downloads or installations 

3. Allow agents to annotate or Interact with the customer's screen for help in filling out complex forms 

4. Data Masking of sensitive information

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Agent Screen Sharing provides agents with the capability to seamlessly share their screens with customers, offering a comprehensive view of their desktop or device in real-time. This functionality facilitates clearer communication and more effective assistance.