While gamification is a very important part of any Advocacy program, sometimes it is necessary to exclude some users or set up some privacy rules.  

Why these exclusion criteria may be required 

• Compliance with Regulations: In certain jurisdictions, like Germany where gambling-related elements are restricted, excluding advocates from gamification ensures compliance with legal regulations and avoids any potential conflicts.  

• Opt-Out Preference: Offering the option to disable gamification allows advocates who prefer not to participate in the gamification aspect to have control over their experience and engagement with the platform.  

What criteria does Sprinklr support 

Admins have the flexibility to exclude certain advocates from opting into gamification.   

Admins have 3 main criteria for defining Gamification Exclusion:  

• Disable gamification for all advocates  

• Selectively exclude certain group of advocates  

• Provide advocates with an option to opt-out of gamification themselves.

How to enable these criteria

Disable Gamification for All 

Gamification can be disabled for the entire advocacy site by simply checking this box in the Admin Console. To turn off gamification for all advocates on an Advocacy site, simply use the "Disable Gamification" checkbox located in the Gamification tab within the Admin Console.  

Selectively exclude certain group of advocates 

In compliance with legal regulations, global enterprises may choose to disable gamification in specific regions. Selective exclusion approach allows brands to tailor gamification settings based on regional requirements 

To do this, you can create a community rule and use a filled screener question, profile list, or any user property as a condition for the rule. In the Action field, select the option "Disable Gamification". 

Provide advocates with an option to opt-out of gamification themselves 

Brands at times may want to give a manual opt-out option in gamification to provide advocates with control over customizing their gamification preference.

This can be enabled by checking the ‘Allow users to toggle gamification for themselves’ checkbox in Admin Console.

On site, users can disable Gamification from their profile.