Before You Begin

Familiarize yourself with the setup process of the Smart FAQ Model.

Knowledge Base

When to Use

Use the Knowledge Base content source when you want the model to answer user questions using content from:

• Sprinklr Knowledge Base, or

• Your brand's Content Management System (CMS).

  • If you're using your brand's CMS, set up a connector between it and the Sprinklr Knowledge Base to transfer content.

  • Once the content is in the Sprinklr Knowledge Base, leverage this feature to synchronize ML models with the content repository, enabling them to respond to user queries accurately.

  • You may also set up a time-based Auto-sync with the Sprinklr KB to refresh model content periodically.

Steps to Sync Knowledge Base

1. On the Training Content window, click View All within the Knowledge Base section to synchronize content from the Sprinklr Knowledge Base (KB) with the model.

   

2. On the Knowledge Base window, click Add Knowledge Base located in the top right corner.

3. On the Add Content widget, enable the the toggle for Sync from Knowledge Base. Utilize the Filter option to filter and choose articles that you intend to incorporate into your model.

   Note:

   - Employ conditions to refine your selection and ensure that only the relevant articles are included.

   - If the desired filters are not available, create and tag custom fields for all articles you wish to add.

   - To filter articles based on language, filter using 'locale' condition.

   This allows you to categorize and identify the specific articles needed for your model, ensuring that the content aligns closely with your requirements and enhances the model's effectiveness in providing accurate responses. Click Save.

   

Setup Auto-Sync

You can set up a time-based auto-sync between the Sprinklr Knowledge Base and your model to ensure that the content gets refreshed periodically.

1. Click Auto-Sync in the top-right corner of the Knowledge Base window. 

   

2. Define the time interval for auto-sync. Please note that the minimum duration for auto-sync is 10 minutes.

   

3. Click Save. Your model will automatically refresh the content after the specified time period.

Please note: 

1. Content is refreshed based on the filter you specify while ingesting articles. 

2. Articles will be Created, Updated and Deleted based on the latest set of articles which satisfy the filter values.

What's Next?

Learn how to manage content, calculate performance using a Golden Test Set, and deploy this model in a Conversational AI application.