Before You Begin

Once you've added Content Sources to your bot's knowledge base, you can then manage them effectively.

Overview​

When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:

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Options available for different Content Sources:

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View Details

You can access various details such as owner, date created, and other metadata in the third pane. Additionally, you have the option to add notes for future reference by yourself or your team members.

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For Documents, you have the ability to download the file and access the Versions tab to view and download previous versions of the uploaded file. Moreover, you can upload a new file to replace the existing one from this tab.

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Update Version

For content uploaded, you can upload a new file to replace the existing one.

Activate

After adding and saving content, it will automatically start syncing with the ML service. Syncing files typically takes up to 30 minutes, with the duration varying based on file sizes.

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Deactivate

When you deactivate a content source, the bot will no longer use information from that source to answer user queries. Deactivation removes the content source from the pool of resources the bot can access when generating responses. Users could do this for various reasons, such as outdated or inaccurate information or if the content source is no longer relevant to the bot's purpose. Deactivating a file takes around 15 minutes, but the duration may vary depending on its size.

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Add Tags

​You can create and assign add custom tags to content sources. You can further leverage these tags to train your models to provide precise responses

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Download Parsed File

Using the Download parsed file option you can view the parsed (embedded) version of the files and knowledge base articles uploaded into the FAQ Model. This is helpful for debugging purposes. If the quality of responses from the model does not meet your expectations, you can inspect the parsed documents to identify and resolve issues. This ensures that the documents are effectively embedded, making them easier to search during the Retrieval-Augmented Generation (RAG) process.

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Edit

This option allows you to make changes to the content source. For example, you can edit question variations and their corresponding answers in the Question Answer Pairs content source as needed.

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Delete

This option permanently deletes the content source that is no longer required or relevant. Once deleted, the content source and all associated data will be irreversibly removed from the system.

Content Source: Specifies the type of content source being utilized, such as files, URLs, articles, guardrails, etc.

​Similarity Index: Reflects the degree of similarity between this content source and other sources. Generate similarity report by utilizing the buttons located at the top to calculate the Similarity Index. Utilize the insights gleaned from these reports to mitigate similarity among the content within your content sources. By doing so, you'll enhance the model's ability to provide more precise and definitive responses.

​Ambiguity Index: Indicates the degree of contradiction or ambiguity present in the content source compared to other sources. Generate ambiguity report by utilizing the buttons located at the top to calculate the Ambiguity index. Utilize the insights gleaned from these reports to mitigate ambiguity among the content within your content sources. By doing so, you'll enhance the model's ability to provide more precise and definitive responses.

What's Next?

If desired, you can test the model using the golden test set, and then proceed to deploy it within a Conversational AI application.