Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:

1. Create a Smart FAQ Model

First, you need to create a Smart FAQ Model. This model will leverage AI to provide relevant answers to customer inquiries. Detailed instructions can be found here: Creating a Smart FAQ Model

2. Add Content Sources

To ensure your FAQ Bot has a comprehensive knowledge base, you need to add content from various sources. You can integrate Q&A pairs, sync information from your knowledge base, or upload relevant documents. Here’s how:

• Q&A: Add custom question-answer pairs to your FAQ model. Add Custom Q&A Pairs

• Knowledge Base: Sync content from your existing knowledge base to provide consistent and accurate answers. Sync from Knowledge Base

• Document Upload: Upload documents to enrich the FAQ model’s content repository. Upload Documents

3. Manage or Edit Content Sources

Maintaining and updating your content sources is crucial for the accuracy and relevance of your FAQ bot. Learn how to manage and edit your content sources here: Manage Content Sources

4. Deploy Smart FAQ Model in a Dialogue Tree

Once your FAQ model is ready and content sources are added, deploy it within a dialogue tree to facilitate interactive conversations. Here’s a step-by-step guide: Deploying a Smart FAQ Model

5. Read/Parse Generative AI API Response for Additional Use-Cases

To extend the functionality of your FAQ bot, you can read and parse the Generative AI API responses for additional use-cases. This allows your bot to handle more complex queries effectively. Understanding Generative AI Responses

By following these steps, you can build a robust Generative AI-powered FAQ bot that enhances customer support, improves response times, and ensures consistent information delivery.