Reddit capabilities and limitations
Updated
Get familiar with all the capabilities and limitations of Reddit as a social channel.
Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit support, you can engage with Reddit users directly.
Reddit capabilities and limitations
Functionality | Sprinklr Supported | Notes |
Publishing Capabilities | ||
Publish to Subreddit | Yes | If the user is a subreddit moderator, they can directly publish to the subreddit through Sprinklr. If the user is not a subreddit moderator, their post will be sent to moderators for approval. |
Edit a Published Post | No | API Limitation |
Reddit Chats | No | |
Engagement Capabilities | ||
Create Reddit Columns Submissions (Subreddit account) Comments (Subreddit account) Private Messages (User Account) Modmail Message Modmail Conversation Workflow Columns | Yes | |
Edit a Published Post/Subreddit Remove a Post | Yes | |
Reply to Comment /Private Messages/ Modmail | Yes | |
Actions available for Submission: Upvote Downvote Hide Save Give Gold Mark NSFW Report Mark a Post as Spoiler Mark post as Distinguish | Yes | Hide/ Unhide only available for published Posts from the brand. To Give Gold, you are required to purchase gold coins natively. For more information, see Reddit Coins. You can remove the option to downvote by raising a support ticket at tickets@sprinklr.com. |
Actions available for Comments: Upvote Downvote Save Give Gold Report Delete Brand's Comments from Sprinklr Remove a Comment Mark comment as Distinguish | Yes | You can remove the option to downvote by raising a support ticket at tickets@sprinklr.com. |
Actions available for Private Message: Report | Yes | |
Actions available for Modmail Message: Report | Yes | |
Actions available for Modmail Conversation: Highlight Archive Report | Yes | |
Delete a Published Post | No | API Limitation |
Merge a Reddit Profile | Yes | |
Approve/Disapprove a User | Yes | |
Mute a User | Yes | |
Reply to Listening Mentions | Yes | |
Comment via different Reddit Accounts | Yes | |
Ban or Unban a User | Yes | You, as a Reddit Moderator can ban or unban any user. You can enable this option from Engagement Dashboards as well as Rule Engine. |
Reporting | ||
Reporting on Reddit | Yes | Reporting available for Inbound, SLA, and at an Account level. |
Grab edited Reddit Comments | Yes | |
Listening Capabilities | ||
Author/ Profile Metadata Details Id Name AuthorKarma | Yes | Note: Profile Image is not available, hence age/ gender enrichments might be incorrect. |
AI enriched Data Sentiment Emotions Language Word cloud Topic Cluster Age (profile) Gender (profile) Smart Themes Clustering Smart Insights | Yes | |
Message Type Reddit Comment Reddit Submission | Yes | |
Media Type Comment Link Wall post Photo Video Status | Yes | |
Backfill Support | Yes | API supports 1000 messages for backfill and not beyond that. |
Comments Count | Yes | Supported only for Post (Root Message), not for comments/replies. |
Sender Profile link | No | API Limitation |
Location Data | No | API Limitation |