Reddit capabilities and limitations

Updated 

Get familiar with all the capabilities and limitations of Reddit as a social channel.

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit support, you can engage with Reddit users directly.

Reddit capabilities and limitations

Functionality

Sprinklr Supported

Notes

Publishing Capabilities

Publish to Subreddit

Yes

If the user is a subreddit moderator, they can directly publish to the subreddit through Sprinklr.

If the user is not a subreddit moderator, their post will be sent to moderators for approval.

Edit a Published Post

No

API Limitation

Reddit Chats

No

Engagement Capabilities

Create Reddit Columns

Submissions (Subreddit account)

Comments (Subreddit account)

Private Messages (User Account)

Modmail Message

Modmail Conversation

Workflow Columns

Yes

Edit a Published Post/Subreddit

Remove a Post

Yes


Reply to Comment /Private Messages/ Modmail

Yes


Actions available for Submission:

Upvote

Downvote

Hide

Save

Give Gold

Mark NSFW

Report

Mark a Post as Spoiler

Mark post as Distinguish

Yes


Hide/ Unhide only available for published Posts from the brand.
To Give Gold, you are required to purchase gold coins natively. For more information, see Reddit Coins.
You can remove the option to downvote by raising a support ticket at tickets@sprinklr.com.

Actions available for Comments:

Upvote

Downvote

Save

Give Gold

Report

Delete Brand's Comments from Sprinklr

Remove a Comment

Mark comment as Distinguish

Yes


You can remove the option to downvote by raising a support ticket at tickets@sprinklr.com.

Actions available for Private Message:

Report

Yes

Actions available for Modmail Message:

Report

Yes


Actions available for Modmail Conversation:

Highlight

Archive

Report

Yes


Delete a Published Post

No

API Limitation

Merge a Reddit Profile

Yes

Approve/Disapprove a User

Yes

Mute a User

Yes

Reply to Listening Mentions

Yes


Comment via different Reddit Accounts

Yes

Ban or Unban a User

Yes

You, as a Reddit Moderator can ban or unban any user. You can enable this option from Engagement Dashboards as well as Rule Engine.

Reporting

Reporting on Reddit

Yes

Reporting available for Inbound, SLA, and at an Account level.

Grab edited Reddit Comments

Yes

Listening Capabilities

Author/ Profile Metadata Details

Id

Name

AuthorKarma

Yes

Note: Profile Image is not available, hence age/ gender enrichments might be incorrect.

AI enriched Data

Sentiment

Emotions

Language

Word cloud

Topic Cluster

Age (profile)

Gender (profile)

Smart Themes Clustering

Smart Insights

Yes


Message Type

Reddit Comment

Reddit Submission

Yes


Media Type

Comment

Link

Wall post

Photo

Video

Status

Yes

Backfill Support

Yes

API supports 1000 messages for backfill and not beyond that.

Comments Count

Yes

Supported only for Post (Root Message), not for comments/replies.

Sender Profile link

No

API Limitation

Location Data

No

API Limitation