In Reddit, if you are a moderator, then you have the ability to mute Redditors who may be excessively messaging or harassing them through modmail. Modmail muting prevents a Redditor from sending Modmail to the mod team of a community.

• If you’re Modmail muted, you’ll get a private message letting you know.

• Modmail muting can last for 3, 7, or 28 days.

• Muting only applies to the community you were muted in.

Steps To Mute a Modmail

1. To mute a modmail, you're required to create a Reddit Column within the Engagement Dashboards. For more information, see Create Reddit Columns.

   Note :The Mute Modmail capability is only available for the following Reddit columns: Modmail Message Modmail Conversation

2. Once the Reddit column is created, click on the desired modmail profile to open the Profile Thirdpane.

3. In the Profile Thirdpane, click the Options and select Mute.

4. In the Mute User pop-up window, by default Mute for 3 days is selected. It can be modified using options in the drop-down menu. Following options are available within the drop-down menu:

   • Mute for 3 days

   • Mute for 7 days

   • Mute for 28 days

5. Next, under the Select Account drop-down menu, you're required to select the account from which you're muting the user.

6. Click Mute in the bottom right corner of the Mute User pop-up window.

Steps To Unmute a Modmail

1. Click the New Tab icon . Under the Sprinklr Socail tab, click Engagement Dashboards within Engage.

2. From the Engagement Home window, access the desired Engagement Dashboards.

3. In the desired Engagement Dashboards, click on the desired modmail profile within a Reddit column to open the Profile Thirdpane.

4. In the Profile Thirdpane, click the Options icon and select Unmute Modmail.