Viber Capabilities and Limitations
Updated
Viber is a cross-platform instant messaging application that operates over Microsoft Windows, macOS, Linux, Android, and iOS platforms. Viber lets users message each other and exchange media such as images and video records.
To utilize the Viber channel to its maximum potential you need to be aware of its capabilities and limitations.
Asset Management
Functionality | Sprinklr Supported | API Limitations / Restricted |
Add Carousel Template | Yes | N/A |
Add Keyboard Template | Yes | N/A |
Publishing
Functionality | Sprinklr Supported | API Limitations / Restricted |
Publish Text | Yes | |
Publish Photo | Yes | Limited to 1 photo per post |
Publish Video | Yes | Supports MP4 (1 video per post) |
Publish Messages to Profile Lists using Viber Service Messaging | Yes | |
Delete Messages | No | Restricted |
Upload File | Yes | Supports PDF |
Engagement
Functionality | Sprinklr Supported | API Limitations / Restricted |
Reply to Direct Messages | Yes | |
Monitor Status of Sent Service Messages | Yes | |
View Service Messages | Yes | |
Reply to Service Messages | Yes | |
Edit a Published Post | Yes |
Reporting
Functionality | Sprinklr Supported | API Limitations / Restricted |
View Message Time | Yes |
Note:
API Limitation - Not supported in Sprinklr because channel doesn't allow so via their API.
Restricted - Allowed by channel for specific use cases, industries, clients, etc.