Viber is a cross-platform voice-over IP (VoIP) and instant messaging (IM) software application. For your business to be able to interact with your customers on Viber, Sprinklr provides you with the option to create a Viber Account. Adding this account will let you view and reply to Viber messages via a column in an Engagement Dashboard. Additionally, Sprinklr supports a number of publishing and engagement features for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to link your Viber account in Sprinklr's account settings.

Before You Begin

Ensure that you have the App Key of a supported Viber account. The app key (also known as an authentication token) is a unique and secret account identifier. It is used to authenticate requests in the Viber API and to prevent unauthorized persons from sending requests on behalf of a bot. Each API request must include an HTTP Header called X-Viber-Auth-Token containing the account’s authentication token. 

The app key is generated upon bot creation and can be viewed by the account’s admins in the Edit Info window of your bot or on the Viber Admin window. For more information, see Viber REST API.

To Add a Viber Account

1. Click the New Tab icon Under the Sprinklr Social tab, click Owned Social Accounts within Listen.

2. In the Accounts (Settings) window, click Add Account in the top right corner.

3. In the Add Account window, search and select Viber from the list of channels.​

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4. In the Add Viber Account window, enter the App Key for your new account. ​

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5. Click Save in the bottom right corner to add the account details. Next, you'll be able to edit your account details and permission the account.

6. On the Update Account window,

   • Edit basic details of your account in Account Details, including changing the name of the account as it appears in Sprinklr, changing the Sprinklr User who is the owner of the account, creating a custom character count (which will apply to replies sent in Sprinklr), a default URL shortener, and an auto-populated signature to appear in replies sent from Sprinklr.

   • Under Groups to include Account in, select if you'd like to add the Viber account to any Account Groups.

   • Under Permissions, permission channel actions to Users and User Groups who should have access to the account. Learn more in Account Permissions.

   • Under Share this Account Across Spaces, choose the Workspaces that you would like the account to be visible in or share across all Workspaces to make the account visible globally within your Customer environment.

   • Under Subscribers, select Users or User Groups to subscribe them to receive account notifications.

   • Under Timezone, select a country and time zone to associate with the account if desired.

   • Under Properties, set any account properties as needed.

7. Click Save in the bottom right corner.