LINE Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your LINE account and can be used to let customers know what service options are available to them.

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Use Welcome Messages to engage and educate your customers on their options while defining their experience.

Before you Begin

Create a message template using the Asset Manager. For more information on how to create a message template, see Upload Assets to the Digital Asset Manager.

To Configure LINE Welcome Messages

1. Click the New Tab icon. Under the Sprinklr Social tab, click Owned Social Accounts within Listen.

2. In the Accounts (Settings) window, click All Channels in the top left corner of the section bar to filter the accounts by LINE.

3. In the desired LINE account, you wish to configure a Welcome Message for, hover over the account's Options icon. and select Configure Your Messenger.

4. In the Messenger Configuration window, click Add Asset to upload a message template using the Media Uploader.

5. The preview of the post will render on the right pane.  

6. Click Save in the bottom right corner to configure a LINE welcome message.