Sandbox Entities
Updated
This topic lists the various entities that are supported in Sandbox module. It also provides information on the entities that are supported for Refresh and Changeset. These entities are categorized based on the following Sprinklr products:
Sprinklr Marketing
Sprinklr Marketing (Ads)
Sprinklr Insights
Sprinklr Service
Sprinklr Social Sales and Engagement
Cross Products - Platform and Integration
Note:
Y: Currently covered
N: Not Covered & not on the future roadmap
Y*: Only available in Premium Sandbox
This information is subject to change and we recommend that you check back monthly.
Sprinklr Marketing
Entity | Refresh | Changeset | Comments |
Data Collection | N | N | |
Tasks | N | N | Due to security reasons |
Brand Briefs | Y | Y | Part of Content Template |
Campaign Briefs | Y | Y | Part of Content Template |
Content Brief | Y | Y | |
Content Templates | Y | Y | |
Customer Journey | Y | Y | |
Marketing > Audience Manager | Y | Y | Part of Audience Segment |
Brief Templates | Y | Y | Part of Content Template |
Content Templates | Y | Y | Part of Content Template |
Marketing > UGC Template | Y | Y | |
Message Briefs | Y | Y | Part of Content Template |
Persona Briefs | Y | Y | Part of Content Template |
Persona | Y | Y | |
Production Dashboard | Y | Y | Part of Dashboard |
Quick Filters | Y | Y | |
Sub Campaign | Y | Y | |
Sub Campaign Briefs | Y | Y | Part of Content Template |
UGC Templates | Y | Y | |
Workflow Engine | Y | Y | |
Content List | Y | Y | |
Colour Tag | Y | Y | |
Color Configuration | Y | Y | |
Segment Manager | Y | Y | Part of Audience Segment |
Journey Facilitator | Y | Y | |
Chat Template | Y | Y | |
Omnichannel Chat Template | Y | Y | |
Request Forms | Y | Y | Part of Intake Form |
Paid Briefs | Y | Y | Part of Content Template |
Sprinklr Marketing (Ads)
Entity | Refresh | Changeset | Comments |
Ad Manager Exports | N | N | |
Ad Manager Macros | N | N | |
Column Configuration | Y | N | |
Creative Library Boards | N | N | |
Ad Benchmark | Y | Y | |
Ad Manager Board | Y | Y | |
Ad Manager Filters | Y | Y | |
Advertising Dashboard | Y | Y | Part of Dashboard |
Budget Source | Y | Y | Deprecated |
Business Location | Y | Y | |
Naming Convention | Y | Y | |
Pivot tables | Y | Y | Part of Pivot Configuration |
Strategy Group | Y | Y | |
Creative Library boards | Y | Y | Part of Asset Boards |
Paid Initiative/ Ad Set/ Ad Variant Approvals | Y | Y | Part of Tiered Approval |
Ad Creative Approvals | Y | Y | Part of Tiered Approval |
Paid Rules + Auto boost rules | Y | Y | Part of Rule |
Ad Manager Column Config | Y | Y | |
Agency Margin | Y | Y | |
Dynamic Image Templates | N | Y* |
Sprinklr Insights
Entity | Refresh | Changeset | Comments |
Listening Setting -> Volume Thresholds | Y | Y | |
Benchmarking Dashboard | Y | Y | Part of Dashboard |
Brand Groups | Y | Y | |
Brands | Y | Y | |
Data ingestion template | Y | Y | |
Domain List | Y | Y | |
Keyword List | Y | Y | |
Listening Blocklist | Y | Y | |
Listening Dashboard | Y | Y | Part of Dashboard |
Location Hierarchy | Y | Y | Part of Hierarchy |
Media Insights (Story Query) | Y | Y | Part of Story Query |
Product Hierarchy | Y | Y | Part of Hierarchy |
Products | N | Y | |
Research Query | Y | Y | |
Themes | Y | Y | |
Topic templates | Y | Y | |
Topics | Y | Y | |
Location | Y | Y | Part of Intel Location |
Topic Group | Y | Y | |
Logo | Y | Y | Visual Research Product Part of Topics |
Newsletter | Y | Y | |
First Part Data Ingestion | Y | Y | Part of Data Ingestion Template |
Listening Mentions | N | Y* |
Sprinklr Service
Entity | Refresh | Changeset | Comments |
Cases | N | N | Due to security reasons |
Agent Console | Y | Y | Part of Engagement Dashboard |
Assignment Engine | Y | Y | Part of Work Queue User Mapping |
Audit Checklist | Y | Y | |
Canned Response | Y | Y | |
Communities | Y | Y | Part of Community Project |
Conversational AI | Y | Y | Part of Workflow |
Scheduler Engine | Y | Y | |
FAQ Bot | Y | Y | Part of Workflow |
Live Chat | Y | Y | |
Case Tagging | Y | Y | |
Operations Dashboard | Y | Y | Part of Dashboard |
Persona Configuration | Y | Y | |
Supervisor Console | Y | Y | Part of Dashboard |
Surveys | Y | Y | |
Bot Intent | Y | Y | |
Bot Entity | Y | Y | |
Audit Check List Item | Y | Y | |
Routing Configuration | Y | Y | |
Voice IVR | Y | Y | Part of Workflow |
Voice App | Y | Y | Part of Voice Application |
Voice After Call Work | Y | Y | Part of Workflow |
Voice Automatic Call Distributor | Y | Y | Part of Work Queue |
Dialer Profiles | Y | Y | |
New Supervisor Console | Y | Y | |
Care Console | Y | Y | |
Skill Category | Y | Y | |
Skill | Y | Y | |
Guided Path | Y | Y | Part of Workflow |
Proactive Prompts | Y | Y | |
SAM Templates | Y | Y | |
Care Config Alert | Y | Y | Part of Alert |
Secure Conversation | Y | Y | Part of Partner Level Configuration |
Knowledge Base | Y | Y | |
Record Pages | |||
Secure Forms | Y | Y | |
Guided Workflows | Y | Y |
Social Sales and Engagement
Entity | Refresh | Changeset | Comments |
Rule Batches | Y | N | Part of Dependent entity of Rule |
SSO | N | N | |
URL Shortener | N | N | Due to compliance reasons |
Vanity URL | N | N | Due to compliance reasons |
Web Analytics | N | N | |
Advocacy Email Templates | Y | Y | Advocacy Product |
Commerce Email Templates | Y | Y | Commerce Product |
Account | Y | Y | |
Account Group | Y | Y | |
Asset Boards | Y | Y | |
Business Hour | Y | Y | |
Business Holiday | Y | Y | |
Campaign | Y | Y | |
Custom Field | Y | Y | |
Custom Metric | Y | Y | |
Engagement Dashboard | Y | Y | Part of Dashboard |
Explore (templated Drills) | Y | Y | Part of Lens |
Folder | Y | Y | |
Macro | Y | Y | |
Message Priority | Y | Y | |
Message Status | Y | Y | |
Profile Tagging | Y | Y | |
Message Tagging | Y | Y | |
Planner Board | Y | Y | |
Customer Profile list | Y | Y | |
Workspace Profile list | Y | Y | |
Customer Queue | Y | Y | |
Workspace Queue | Y | Y | |
Approval Queue | Y | Y | |
Reporting Dashboards | Y | Y | Part of Dashboard |
Roles and Permissions | Y | Y | Part of Role |
Rules | Y | Y | |
SLA Configs | Y | Y | |
Tags | Y | Y | |
Tiered Approvals | Y | Y | |
User Groups | Y | Y | |
Users | Y | Y | |
Guest User | Y | Y | |
Guest User Group | Y | Y | |
External API calls aka Extensions | Y | Y | Part of Extension |
SAM Templates | Y | Y |
Note: You can automatically transition users from the production environment to the Sandbox. A user gets synced with the various Sandboxes linked with the production environment without the need to create ChangeSet.
Cross Products: Platform + Integration
Entity | Refresh | Changeset | Comments |
Configurator | N | N | |
Data Retention Policy | N | N | |
Display | N | N | |
Social Sign-On | N | N | |
Galleries | N | N | |
Dynamic Properties | Y | N | |
Smart Reply Models | N | N | |
"External Storage" under Scheduled exports | N | N | |
Message, posts | N | N | Due to security reasons |
Profiles | N | N | Due to security reasons |
Notes | N | N | Due to security reasons |
Marketplace | Y | Y | |
Webhook | N | Y | |
Data Flow | Y | Y | |
Distributed Control Panel | Y | Y | |
Advocacy | Y | Y | Part of Advocacy Project |
Marketing > Advocacy Reporting | Y | Y | |
Platform Email Templates | Y | Y | |
Presentations | Y | Y | |
Scheduled exports | Y | Y | |
Alerts Manager | Y | Y | Part of Alert |
Audience Study | Y | Y | |
Post Templates | N | Y* | |
Media Asset | N | Y* | |
Persona Apps | |||
Notification | N | N |