Sandbox Entities

Updated 

This topic lists the various entities that are supported in Sandbox module. It also provides information on the entities that are supported for Refresh and Changeset. These entities are categorized based on the following Sprinklr products:

  • Sprinklr Marketing

  • Sprinklr Marketing (Ads)

  • Sprinklr Insights

  • Sprinklr Service

  • Sprinklr Social Sales and Engagement

  • Cross Products - Platform and Integration

Note:

  • Y: Currently covered

  • N: Not Covered & not on the future roadmap

  • Y*: Only available in Premium Sandbox

This information is subject to change and we recommend that you check back monthly.

Sprinklr Marketing

Entity

Refresh

Changeset

Comments

Data Collection

N

N

Tasks

N

N

Due to security reasons

Brand Briefs

Y

Y

Part of Content Template

Campaign Briefs

Y

Y

Part of Content Template

Content Brief

Y

Y

Content Templates

Y

Y

Customer Journey

Y

Y

Marketing > Audience Manager

Y

Y

Part of Audience Segment

Brief Templates

Y

Y

Part of Content Template

Content Templates

Y

Y

Part of Content Template

Marketing > UGC Template

Y

Y

Message Briefs

Y

Y

Part of Content Template

Persona Briefs

Y

Y

Part of Content Template

Persona

Y

Y

Production Dashboard

Y

Y

Part of Dashboard

Quick Filters

Y

Y

Sub Campaign

Y

Y

Sub Campaign Briefs

Y

Y

Part of Content Template

UGC Templates

Y

Y

Workflow Engine

Y

Y

Content List

Y

Y

Colour Tag

Y

Y

Color Configuration

Y

Y

Segment Manager

Y

Y

Part of Audience Segment

Journey Facilitator

Y

Y

Chat Template

Y

Y

Omnichannel Chat Template

Y

Y

Request Forms

Y

Y

Part of Intake Form

Paid Briefs

Y

Y

Part of Content Template

Sprinklr Marketing (Ads)

Entity

Refresh

Changeset

Comments

Ad Manager Exports

N

N

Ad Manager Macros

N

N

Column Configuration

Y

N

Creative Library Boards

N

N

Ad Benchmark

Y

Y

Ad Manager Board

Y

Y

Ad Manager Filters

Y

Y

Advertising Dashboard

Y

Y

Part of Dashboard

Budget Source

Y

Y

Deprecated

Business Location

Y

Y

Naming Convention

Y

Y

Pivot tables

Y

Y

Part of Pivot Configuration

Strategy Group

Y

Y

Creative Library boards

Y

Y

Part of Asset Boards

Paid Initiative/ Ad Set/ Ad Variant Approvals

Y

Y

Part of Tiered Approval

Ad Creative Approvals

Y

Y

Part of Tiered Approval

Paid Rules + Auto boost rules

Y

Y

Part of Rule

Ad Manager Column Config

Y

Y

Agency Margin

Y

Y

Dynamic Image Templates

N

Y*

Sprinklr Insights

Entity

Refresh

Changeset

Comments

Listening Setting -> Volume Thresholds

Y

Y

Benchmarking Dashboard

Y

Y

Part of Dashboard

Brand Groups

Y

Y

Brands

Y

Y

Data ingestion template

Y

Y

Domain List

Y

Y

Keyword List

Y

Y

Listening Blocklist

Y

Y

Listening Dashboard

Y

Y

Part of Dashboard

Location Hierarchy

Y

Y

Part of Hierarchy

Media Insights (Story Query)

Y

Y

Part of Story Query

Product Hierarchy

Y

Y

Part of Hierarchy

Products

N

Y

Research Query

Y

Y

Themes

Y

Y

Topic templates

Y

Y

Topics

Y

Y

Location

Y

Y

Part of Intel Location

Topic Group

Y

Y

Logo

Y

Y

Visual Research Product

Part of Topics

Newsletter

Y

Y

First Part Data Ingestion

Y

Y

Part of Data Ingestion Template

Listening Mentions

N

Y*

Sprinklr Service

Entity

Refresh

Changeset

Comments

Cases

N

N

Due to security reasons

Agent Console

Y

Y

Part of Engagement Dashboard

Assignment Engine

Y

Y

Part of Work Queue User Mapping

Audit Checklist

Y

Y

Canned Response

Y

Y

Communities

Y

Y

Part of Community Project

Conversational AI

Y

Y

Part of Workflow

Scheduler Engine

Y

Y

FAQ Bot

Y

Y

Part of Workflow

Live Chat

Y

Y

Case Tagging

Y

Y

Operations Dashboard

Y

Y

Part of Dashboard

Persona Configuration

Y

Y

Supervisor Console

Y

Y

Part of Dashboard

Surveys

Y

Y

Bot Intent

Y

Y

Bot Entity

Y

Y

Audit Check List Item

Y

Y

Routing Configuration

Y

Y

Voice IVR

Y

Y

Part of Workflow

Voice App

Y

Y

Part of Voice Application

Voice After Call Work

Y

Y

Part of Workflow

Voice Automatic Call Distributor

Y

Y

Part of Work Queue

Dialer Profiles

Y

Y

New Supervisor Console

Y

Y

Care Console

Y

Y

Skill Category

Y

Y

Skill

Y

Y

Guided Path

Y

Y

Part of Workflow

Proactive Prompts

Y

Y

SAM Templates

Y

Y

Care Config Alert

Y

Y

Part of Alert

Secure Conversation

Y

Y

Part of Partner Level Configuration

Knowledge Base

Y

Y

Record Pages

Secure Forms

Y

Y

Guided Workflows

Y

Y

Social Sales and Engagement

Entity

Refresh

Changeset

Comments

Rule Batches

Y

N

Part of Dependent entity of Rule

SSO

N

N

URL Shortener

N

N

Due to compliance reasons

Vanity URL

N

N

Due to compliance reasons

Web Analytics

N

N

Advocacy Email Templates

Y

Y

Advocacy Product

Commerce Email Templates

Y

Y

Commerce Product

Account

Y

Y

Account Group

Y

Y

Asset Boards

Y

Y

Business Hour

Y

Y

Business Holiday

Y

Y

Campaign

Y

Y

Custom Field

Y

Y

Custom Metric

Y

Y

Engagement Dashboard

Y

Y

Part of Dashboard

Explore (templated Drills)

Y

Y

Part of Lens

Folder

Y

Y

Macro

Y

Y

Message Priority

Y

Y

Message Status

Y

Y

Profile Tagging

Y

Y

Message Tagging

Y

Y

Planner Board

Y

Y

Customer Profile list

Y

Y

Workspace Profile list

Y

Y

Customer Queue

Y

Y

Workspace Queue

Y

Y

Approval Queue

Y

Y

Reporting Dashboards

Y

Y

Part of Dashboard

Roles and Permissions

Y

Y

Part of Role

Rules

Y

Y

SLA Configs

Y

Y

Tags

Y

Y

Tiered Approvals

Y

Y

User Groups

Y

Y

Users

Y

Y

Guest User

Y

Y

Guest User Group

Y

Y

External API calls aka Extensions

Y

Y

Part of Extension

SAM Templates

Y

Y

Note: You can automatically transition users from the production environment to the Sandbox. A user gets synced with the various Sandboxes linked with the production environment without the need to create ChangeSet.

Cross Products: Platform + Integration

Entity

Refresh

Changeset

Comments

Configurator

N

N

Data Retention Policy

N

N

Display

N

N

Social Sign-On

N

N

Galleries

N

N

Dynamic Properties

Y

N

Smart Reply Models

N

N

"External Storage" under Scheduled exports

N

N

Message, posts

N

N

Due to security reasons

Profiles

N

N

Due to security reasons

Notes

N

N

Due to security reasons

Marketplace

Y

Y

Webhook

N

Y

Data Flow

Y

Y

Distributed Control Panel

Y

Y

Advocacy

Y

Y

Part of Advocacy Project

Marketing > Advocacy Reporting

Y

Y

Platform Email Templates

Y

Y

Presentations

Y

Y

Scheduled exports

Y

Y

Alerts Manager

Y

Y

Part of Alert

Audience Study

Y

Y

Post Templates

N

Y*

Media Asset

N

Y*

Persona Apps

Notification

N

N