Entity

Refresh

Changeset

Comments

Data Collection

N

N

Tasks

N

N

Due to security reasons

Brand Briefs

Y

Y

Part of Content Template

Campaign Briefs

Y

Y

Part of Content Template

Content Brief

Y

Y

Content Templates

Y

Y

Customer Journey

Y

Y

Marketing > Audience Manager

Y

Y

Part of Audience Segment

Brief Templates

Y

Y

Part of Content Template

Content Templates

Y

Y

Part of Content Template

Marketing > UGC Template

Y

Y

Message Briefs

Y

Y

Part of Content Template

Persona Briefs

Y

Y

Part of Content Template

Persona

Y

Y

Production Dashboard

Y

Y

Part of Dashboard

Quick Filters

Y

Y

Sub Campaign

Y

Y

Sub Campaign Briefs

Y

Y

Part of Content Template

UGC Templates

Y

Y

Workflow Engine

Y

Y

Content List

Y

Y

Colour Tag

Y

Y

Color Configuration

Y

Y

Segment Manager

Y

Y

Part of Audience Segment

Journey Facilitator

Y

Y

Chat Template

Y

Y

Omnichannel Chat Template

Y

Y

Request Forms

Y

Y

Part of Intake Form

Paid Briefs

Y

Y

Part of Content Template

Entity

Refresh

Changeset

Comments

Ad Manager Exports

N

N

Ad Manager Macros

N

N

Column Configuration

Y

N

Creative Library Boards

N

N

Ad Benchmark

Y

Y

Ad Manager Board

Y

Y

Ad Manager Filters

Y

Y

Advertising Dashboard

Y

Y

Part of Dashboard

Budget Source

Y

Y

Deprecated

Business Location

Y

Y

Naming Convention

Y

Y

Pivot tables

Y

Y

Part of Pivot Configuration

Strategy Group

Y

Y

Creative Library boards

Y

Y

Part of Asset Boards

Paid Initiative/ Ad Set/ Ad Variant Approvals

Y

Y

Part of Tiered Approval

Ad Creative Approvals

Y

Y

Part of Tiered Approval

Paid Rules + Auto boost rules

Y

Y

Part of Rule

Ad Manager Column Config

Y

Y

Agency Margin

Y

Y

Dynamic Image Templates

N

Y*

Entity

Refresh

Changeset

Comments

Listening Setting -> Volume Thresholds

Y

Y

Benchmarking Dashboard

Y

Y

Part of Dashboard

Brand Groups

Y

Y

Brands

Y

Y

Data ingestion template

Y

Y

Domain List

Y

Y

Keyword List

Y

Y

Listening Blocklist

Y

Y

Listening Dashboard

Y

Y

Part of Dashboard

Location Hierarchy

Y

Y

Part of Hierarchy

Media Insights (Story Query)

Y

Y

Part of Story Query

Product Hierarchy

Y

Y

Part of Hierarchy

Products

N

Y

Research Query

Y

Y

Themes

Y

Y

Topic templates

Y

Y

Topics

Y

Y

Location

Y

Y

Part of Intel Location

Topic Group

Y

Y

Logo

Y

Y

Visual Research Product

Part of Topics

Newsletter

Y

Y

First Part Data Ingestion

Y

Y

Part of Data Ingestion Template

Listening Mentions

N

Y*

Entity

Refresh

Changeset

Comments

Cases

N

N

Due to security reasons

Agent Console

Y

Y

Part of Engagement Dashboard

Assignment Engine

Y

Y

Part of Work Queue User Mapping

Audit Checklist

Y

Y

Canned Response

Y

Y

Communities

Y

Y

Part of Community Project

Conversational AI

Y

Y

Part of Workflow

Scheduler Engine

Y

Y

FAQ Bot

Y

Y

Part of Workflow

Live Chat

Y

Y

Case Tagging

Y

Y

Operations Dashboard

Y

Y

Part of Dashboard

Persona Configuration

Y

Y

Supervisor Console

Y

Y

Part of Dashboard

Surveys

Y

Y

Bot Intent

Y

Y

Bot Entity

Y

Y

Audit Check List Item

Y

Y

Routing Configuration

Y

Y

Voice IVR

Y

Y

Part of Workflow

Voice App

Y

Y

Part of Voice Application

Voice After Call Work

Y

Y

Part of Workflow

Voice Automatic Call Distributor

Y

Y

Part of Work Queue

Dialer Profiles

Y

Y

New Supervisor Console

Y

Y

Care Console

Y

Y

Skill Category

Y

Y

Skill

Y

Y

Guided Path

Y

Y

Part of Workflow

Proactive Prompts

Y

Y

SAM Templates

Y

Y

Care Config Alert

Y

Y

Part of Alert

Secure Conversation

Y

Y

Part of Partner Level Configuration

Knowledge Base

Y

Y

Record Pages

Secure Forms

Y

Y

Entity

Refresh

Changeset

Comments

Rule Batches

Y

N

Part of Dependent entity of Rule

SSO

N

N

URL Shortener

N

N

Due to compliance reasons

Vanity URL

N

N

Due to compliance reasons

Web Analytics

N

N

Advocacy Email Templates

Y

Y

Advocacy Product

Commerce Email Templates

Y

Y

Commerce Product

Account

Y

Y

Account Group

Y

Y

Asset Boards

Y

Y

Business Hour

Y

Y

Business Holiday

Y

Y

Campaign

Y

Y

Custom Field

Y

Y

Custom Metric

Y

Y

Engagement Dashboard

Y

Y

Part of Dashboard

Explore (templated Drills)

Y

Y

Part of Lens

Folder

Y

Y

Macro

Y

Y

Message Priority

Y

Y

Message Status

Y

Y

Profile Tagging

Y

Y

Message Tagging

Y

Y

Planner Board

Y

Y

Customer Profile list

Y

Y

Workspace Profile list

Y

Y

Customer Queue

Y

Y

Workspace Queue

Y

Y

Approval Queue

Y

Y

Reporting Dashboards

Y

Y

Part of Dashboard

Roles and Permissions

Y

Y

Part of Role

Rules

Y

Y

SLA Configs

Y

Y

Tags

Y

Y

Tiered Approvals

Y

Y

User Groups

Y

Y

Users

Y

Y

Guest User

Y

Y

Guest User Group

Y

Y

External API calls aka Extensions

Y

Y

Part of Extension

SAM Templates

Y

Y

Entity

Refresh

Changeset

Comments

Configurator

N

N

Data Retention Policy

N

N

Display

N

N

Social Sign-On

N

N

Galleries

N

N

Dynamic Properties

Y

N

Smart Reply Models

N

N

"External Storage" under Scheduled exports

N

N

Message, posts

N

N

Due to security reasons

Profiles

N

N

Due to security reasons

Notes

N

N

Due to security reasons

Marketplace

Y

Y

Webhook

N

Y

Data Flow

Y

Y

Distributed Control Panel

Y

Y

Advocacy

Y

Y

Part of Advocacy Project

Marketing > Advocacy Reporting

Y

Y

Platform Email Templates

Y

Y

Presentations

Y

Y

Scheduled exports

Y

Y

Alerts Manager

Y

Y

Part of Alert

Audience Study

Y

Y

Post Templates

N

Y*

Media Asset

N

Y*

Persona Apps

Notification

N

N