Viber Channel Capabilities and Limitations
Updated
Viber is a cross-platform instant messaging application that operates over Microsoft Windows, macOS, Linux, Android, and iOS platforms. Viber lets users message each other and exchange media such as images and video records.
To utilize the Viber channel to its maximum potential you need to be aware of its capabilities and limitations.
Note
|
Functionality | Sprinklr Supported | API Limitations / Restricted |
Asset Management |
Add Carousel Template | Yes |
|
Add Keyboard Template | Yes |
|
Publishing |
Publish Text | Yes |
|
Publish Photo | Yes | Limited to 1 photo per post |
Publish Video | Yes | Supports MP4 (1 video per post) |
Publish Messages to Profile Lists using Viber Service Messaging | Yes |
|
Delete Messages | No | Restricted |
Upload File | Yes | Supports PDF |
Engagement |
Reply to Direct Messages | Yes |
|
Monitor Status of Sent Service Messages | Yes |
|
View Service Messages | Yes |
|
Reply to Service Messages | Yes |
|
Edit a Published Post | No |
|
Reporting |
View Message Time | Yes | |