Profile Management (Distributed Users)

Updated 

As a Distributed User, you can make changes to the profile information of your business social accounts, however, these will be monitored by the admins and will go live only after the admin(s) approve them. This feature helps brands monitor if their employees or social media executives share social profiles that comply with the brand’s values and reputation through their business social handles.

Use Cases

  • Seamless Profile Updates: As a Distributed User, you can update the profile information of your business social accounts easily. Any changes you make will be reviewed and approved by the admin, ensuring your updates are consistent with the brand’s guidelines.

  • Compliance with Industry Regulations: This feature ensures that any updates to your social media profiles comply with industry regulations. Admins review and approve changes to prevent non-compliance issues.

Benefits

  • By having admin approval for changes, you can be confident that your social media profiles will always reflect the brand's values and professionalism. This helps maintain a consistent and professional online presence.

  • We have added a color-coding feature for reviewing tasks. Rejected profiles are shown in red, and approved profile updates are shown in green which makes it easy to see what changes were made and approved.

  • Employees can be confident that their profiles reflect the brand accurately, knowing that changes are reviewed and approved by admins.

NOTE: This feature is supported for the following channels.

  • LinkedIn Profile

  • Twitter

  • FB Page (not Profile)

  • GMB

  • Instagram

  • LinkedIn Company Page

To View Profile Info on Distributed

1. Log in to the Distributed environment.

2. Click Profile & Settings at the bottom of the Menu bar to the left. Select Settings.

3. Go to the Accounts tab and navigate to the account that you to want to view and then click on View/Edit Profile.  

Attachment Preview

4. Now, you can see and edit your profile information.

Switch Contact Profile in Distributed

1. Log in to the Distributed environment.

2. Click More Options icon in the Menu Bar to the left and select Contacts.

3. In the Contacts window, click the drop-down icon adjacent to a contact and select your preferred profile of that contact.

4. You can click on the contact card to open the Profile details pane and select your preferred profile of that contact.

To Edit Profile Info on Distributed (No Verification Required by the Admin)

1. Log in to the Distributed environment.

2. Click Profile & Settings at the bottom of the Menu bar to the left. Select Settings.

3. Go to the Accounts tab.

4. Click the Options  icon corresponding to the account you want to edit, and select View Profile Info.  

5. In the top right corner, click Edit.

6. Make the necessary changes to the profile and click Save. The changes you have made will get saved and will reflect on the native platform.

Note: Sprinklr will prompt you if the character limit is exceeded while editing profile. If the character limit is exceeded, you will not be able to save the updated profile. This capability is applicable for LinkedIn Profile, LinkedIn Company, Instagram, Facebook, and X. 

To Edit Profile Info on Distributed (Verification Required by the Admin)

1. Log in to the Distributed environment.

2. Click Profile & Settings at the bottom of the Menu bar to the left. Select Settings.

3. Go to the Accounts tab.

4. Click the Options  icon corresponding to the account you want to edit, and select View Profile Info.  

5. In the top right corner, click Edit and make the necessary changes to the profile and Click Save.

Note: Sprinklr will prompt you if the character limit is exceeded while editing profile. If the character limit is exceeded, you will not be able to save the updated profile. This capability is applicable for LinkedIn Profile, LinkedIn Company, Instagram, Facebook, and X. 

6. The changes you have made will now be pending review and approval by the admin. You will see a notification in the modified profile.

7. The admin will receive an approval task in the workflow dashboard. Once the admin approves/rejects your modifications, they will go live for the profile based on the approval status. 

8. If the profile changes are approved, you will be notified with a message.

9. If the profile changes are not approved, you will be notified. 

Profile Management – Field Mapping

Twitter 


1. Profile Update from Sprinklr 

 
Sprinklr View 

​ 

Native View 

​ 

2. Profile Update from Native 

 
Native View 

​ 

Sprinklr View 

​ 

3. Supported Fields 
 

Sprinklr to Native 
 

Native to Sprinklr 
 

LinkedIn Company 


1. Profile Update from Sprinklr 

 

Sprinklr View 

  

Native View 

For LinkedIn Company, we are currently unable to perform updates to an account through Sprinklr. We can make changes in Sprinklr, and after approval the account owner is required to copy and paste the same details into Native. 

 

   

2. Profile Update from Native 

 

Native View 

  

Sprinklr View 

  

3. Supported Fields 

Native to Sprinklr 

 


Fields on Native

Fields on Sprinklr 

Page info/Name

Name

About/Description

Description 

About/Website URL

Website 

About/Company Type

Company Type

 

Instagram (Only Native Changes Supports)  

1. Profile Update from Native 

Native View  

 

Sprinklr View   

 

2. Supported Fields 

Native to Sprinklr 

Fields on Native

Fields on Sprinklr

Name 

Name 

Bio 

Bio

Links 

Website

 

LinkedIn Profile 

1. Intro Info  

 

On Sprinklr  

Note: Email is a view only field in Sprinklr. The Email field cannot be edited from Sprinklr, but when edited in Native will reflect in Sprinklr.  

 

On Native   

 

​​

2. Instant Messenger, Experience, Educations, Voluntary Experiences, Skills Sections

On Sprinklr 

On Native

​​

3. Accomplishments (Certificates, Honors, Courses, Languages, Organizations)  

On Sprinklr 

 

On Native  

4. Accomplishments (Patent, Projects, Publications, Scores)  

On Sprinklr 

 

On Native 

5. Additional Information and Recommendations  

 

On Sprinklr 

  

On Native 

 

Supported Fields

LinkedIn Profile: (Sprinklr to Native)  

 
1. Intro Info

On Sprinklr

  

On Native

 

2. Instant Messaging, Experience, Education, Voluntary Experiences, Skills

On Sprinklr

 


On Native  

  

3. Accomplishments, Honors, Courses, Languages, Organizations

On Sprinklr 

  

On Native

  

4. Patent, Projects, Publications, Scores, Address, Recommendations

 

On Sprinklr 

  

On Native

  • Recommendations cannot be added from Sprinklr.

  • The fields “Phone Number” and “Address” are not publicly visible, but the data gets updated to the profile which will be visible only to the owner. 

 

Fields on Sprinklr  

Fields on Native 

Intro Info/ First Name  

HomePage/Name  

Intro Info/ Last Name  

HomePage/Name  

Intro Info/ Headline  

HomePage/Headline 

Intro Info/ Location 

HomePage/Location  

Intro Info/ Summary  

HomePage/About 

Intro Info/ Profile URL

HomePage/ Contact Info/ Profile URL

Intro Info/ Phone Number

Not Publicly Visible  

Intro Info/ Websites

HomePage/ Contact Info/ Website 

Intro Info/Email

HomePage/Contact Info/Email

Instant Messaging

HomePage/ Contact Info/ Instant Messaging

Experience (Name, Location, Description, Start Date, End Date)

HomePage/Experience

Education (Name, Field, Degree, Start Date, End Date, Grade, Activities, Notes) 

HomePage/Education  

Voluntary Experiences (Name, Role, Description, Start Date, End Date)  

HomePage/Volunteering 

Skills 

HomePage/Skills 


Accomplishments/Certificates (Name, Issuing Organization, Credential ID, Credential URL, Start Date, End Date) 

HomePage/Licenses and Certifications 

Accomplishments/Honors (Name, Description, Issuer, Issue Date) 

HomePage/Honors and Awards 

Accomplishments/Courses (Name, Course Number)  

HomePage/Courses  

Accomplishments/Languages (Language, Proficiency)  

HomePage/Languages

Accomplishments/Organizations (Name, Position, Description, Start Date, End Date) 

HomePage/Organizations  

Accomplishments/Patent (Name, Application Number, Issuer, Patent Number, Is Pending, Description, Issue Date, Patent URL)

HomePage/Patent

Accomplishments/Projects (Name, Description) 

HomePage/Projects 

Accomplishments/Publications (Name, Publisher, Description, Date, Publication URL)

HomePage/Publications  

Accomplishments/Scores (Name, Score, Description, Date)  

HomePage/Test Scores

Additional Information

Not Publicly Visible

Recommendations 

Cannot be added from Sprinklr

 

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